Dunkin'
262 Meriden Waterbury Tpke, 06489 - Southington
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259
Google reviews
This dunkin is a hit or a miss as far as service goes but I must say that it has been the only dunkin by far to make the best drinks. The younger crowd the works here could care less about providing good customer service but the older ladies that work there have great customer service.
Google
Evening staff definitely needs customer service training. I waited inside behind another man for at least 5 minutes and none of the 4 employees even acknowledged us. The man ahead of me finally gave up and left. I waited several more minutes before someone finally spoke to me. The whole time, the employees were grumbling and complaining about other employees. Very unprofessional. Update....my husband walked over in the morning and the young man spoke to him as soon as he walked through the door. He was friendly and the service was quick. Maybe he needs to train the evening shift!
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Fast and efficient service. I love the modern layout with the coffee taps. (See picture)
Consistent with other high quality Dunkins. Clean and friendly staff. Coffee was great as usual.
The Beyond Sausage breakfast sandwich was delicious. It’s a must try!!!
Google
Love this Dunkin. My husband goes every morning before work to get us breakfast. The staff are always kind respectful the food is always made correctly and the inside of the establishment is clean and stocked I would recommend this location to anyone
Google
If I could give it zero Stars, I wouldn't even give it that much. The drive-thru is obviously more important than walk-in service. I ordered a latte and a sandwich, in between waiting to take my order and for my order to be fulfilled it took 20 minutes. All while they fulfilled every drive-thru order and didn't even realize I was standing there. Don't worry, lost my service.
Also, ordered a croissant. Got a plain bagel, sandwich is ice cold. Cheese not even melted
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Recently went there ordered coffee and soda cost five dollars and change ,women at the window looked like it was a problem cause I didn't ordered the soda from the beginning when I received my change I took the bills and got the change after I received $9 and change. I went in to confront the person who shorted me $5 and very upset swearing because I feel that the minute I was at the window, cause the cashier dropped my change, was adequate, it seem she couldn't give the rest of the change. When I confronted the persons they gave me a excuse that they didn't have the time to give me the rest of my change. I don't like people who steal need to be fired
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They got busy really quick and the employees didn't want to do their job. The doughnuts tasted old and the coffee was weak. But the sausage egg and cheese croissant was good.
Google
Went here this morning, used my free birthday beverage on a frozen coffee with an espresso in it. First she tried handing me an iced tea. I nicely told her it's supposed to be a frozen coffee with an espresso in it. It was made and handed to me through the drive thru window. It looked super light with no espresso in it so I asked her if there was an espresso in it. She said yes . After driving off and taking a sip. Considering I drink these everyday I know how strong its supposed to taste. She literally put no espresso in it. So not sure why I wasted my time and money on this dunkin hate being lied too
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