Panera Bread
28681 Telegraph Road, 48034 - Southfield
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American
Soups
Verified Dish
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Google Reviews
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Google reviews
I placed my order at 3:37pm. I was the ONLY car there at the time. It's 4pm and I still don't have my order. The manager, or I'm assuming, asked me to pull to the front without apology. Did not offer anything for my time either. Luckily now it is 4:02 and the young man that FINALLY brought it out, apologized. The mod....nothing
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Panera was clean and easy to park. They were quick. Dropped a star because they served more like a restaurant but I didn’t have utensils and my soup was a tad cool but good overall!
Google
Love there soups and sandwiches. You can tell how fresh everything is and is always good
Google
I don’t normally leave reviews and I definitely don’t leave 1 star reviews but I’m beyond frustrated with this place. Every time we come here the wait is incredibly long. For example, I’m writing this while we’ve been waiting in the drive thru for 25 minutes even though we are the only people here. Asking us “will that complete your order” multiple times while we’re in the middle of ordering. And we can always hear them joking around while they’re supposed to be taking our order. We watched the person making our food literally throwing our sandwich together. Panera is not cheap. We spent $40 on lunch. Please work on your long wait times and professionalism.
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Ready and hot! And it was my first chicken broccoli teriyaki. Lots of meat. I wasn't expecting rice though.
Google
No problem with the food. A little disappointed they got rid of the breakfast sausage sandwich. The drive-thru wait was almost a half-hour and there was only maybe five or six cars in line. I wouldn't have waited that long had I known it was going to take so long but I was stuck. The girl running the drive-thru was extremely rude and acted like she didn't even want to be there. I do love the food though so I will keep coming back
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Ordered in the lobby. Food was ready pretty quickly. Unfortunately when we got home we found hair in one of our salads. Everything else was pretty good. Just disappointed about the hair in salad.
Google
Ariana was awesome! I stopped by around 9pm for a late dinner and it took a while to get through the drive through which was fine for me because I was just heading home and not in a rush at all. When I got up to the window Ariana apologized for the wait and told me she’d be upgrading my drink size for free because of it.
Anyone can offer to fix an issue after someone becomes upset but it takes great customer service and a great employee to get ahead of the game. Even offering something small like a drink upgrade goes a long way and shows that she cares about customer experience. Awesome job, Ariana!
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