Taco Bell

Everytime I go there, there is always something wrong with my order. Today, I order Mexican pizza without beans, but I got beans. It doesn't matter if I order this from the kiosk or drive thru, there is always something wrong. I usually go to the one in rt 22 that's more further because I they can never get the order right. But the one in rt 22 is under renovation.

The people who worked there were nice, the restaurant itself was pretty clean, and the food was good. Only problem with a lot of taco bell places, is that you can't tell someone what you want at the register. You have to plug your order into those touch screen kiosks...and there's no sanitizer for your hands when you're done using it, which is kinda gross.

Slowest taco Bell possible. I placed an order online and then it took 50 minutes for that order to be ready. In that much time, I could've ate at a proper Mexican restaurant. The owner of this place is minting money, but can't hire 1 extra employee so that door can be open, so people like me can go in and pick up our ordered meal. Why do I have to go through drive thru if ordered is placed online. This wasn't even an odd hour. This happened in the middle of day on a Sunday.

My experience at South Plainsfield was very bad. I am a great fan of Taco Bell. I ordered my food (Tacos) on the Kiosk. I had waited over 25 minutes and still the folks working there didn't make my tacos. When I approached one elderly gentleman who works there can forward to help. He asked my name and to my surprise they missed it. He informed the customer service person about it. The person who made the food then after making my tacos kept it on the side of the table. Sad part is, I had to ask one of the ladies if that particular food bag was mine. She started looking for a name and missing out the order slip in the side again went inside to confirm it. If the food in the fast food takes around 30 minutes to give it, I say its not the right place to eat food. There are too many folks working with no proper customer service. I personally suggest the corporation send someone and make sure things change there at that particular store or else Taco Bell will lose customers.

I was at the counter as my order was completed, to my surprise everything was cold! Had to heat them up at home. Additionally, I paid for 2 supreme tacos and when I got home I realized they’ve given me the standard tacos. I used to enjoy their food however quality has gone downhill since 2021. Extremely disappointed.

Worst taco bell experiance ever. I walked in tried to use the self serve kiosk. After the item i was looking for was not easy to locate and stood by the counter for a few minutes only to be directed back to a self serve kiosk. The item i wanted to order was not easy found, the person who came to help could not find it either. Eventually we located the taco buritto party pack we were looking for. I selected dine in. But the staff on-site made it clear when they bagged up all of my items as well as 4 other dine in customers meals. But I guess since the dining room was not the cleaned well I guess i can't blame the employees. As my order was being made I noticed one of the employees was coughing and 3 team members were not wearing masks. (As this will live online forever its important to note Covid-19 pandemic is still going on and the staff is walking around like its summer 2019.) So after I requested to speak to the manager on duty he stated there wasn't much he could do about it... but about a minute later the team member grabbed a mask from under the front counter and went back to work. Only to be reminded by the manager that he had to wash his hands prior to making any more food. Keep in mind I watched that same team member cough several times while making other peoples food. So when my order was completed I noticed they made a mistake. I went back to the kiosk I was forced to order from and confirmed that the item I selected matched the digital receipt I selected. Instead of acknowledging the error the team making the fiodtold me that they gave me what I ordered, they were wrong and I had a receipt to prove it. When I finally received the beverages I ordered I went to fill my drink and noticed none of the non-carbonated beverages worked. They were all producing water only. I told the manager and the hour or so i spent eating with my children important to note that the beverage situation was not corrected either. This taco bell has been in my area for quite some time and the quality has dramatically gone down hill. In the past 3 years. Not sure if its a owner/management issue or the poor quality of the workers they are hiring, but this will be the last time I ever patronize this location. Its a shame that people can be put in a position of authority over an establishment and they can not mane their staff follow basic health and cleanliness standards during a global pandemic. Also while I was here I heard about 12 other customers complain about their orders being messed up. The place was a mess. See the attached images of the floor by the accessable dining area to confirm the lack of cleanup in the dining area.

Wish I could give this store a zero, it’s the worst Taco Bell in this area. They ALWAYS forget part of your order, or give you what you did not order. They also lock their dining room doors at 6PM and cause a huge backlog of cars waiting to get orders from the drive-thru. What is the point of allowing customers to order online if they still make you wait in this ridiculous line? You will literally sit there for 30 minutes.