Qdoba Mexican Eats

Can't eat cheese? Don't want cheese on your nachos? Be prepared to get charged more. I can't have cheese but I love nachos! Unfortunately if I want chips and meat but no cheese you get charged more for less! That seems incredibly backwards. I used to be able to order nachos with the queso on the side so that I didn't have to pay extra for the chips, but now I'm forced to pay extra for the chips sans any Queso, which I didn't want to begin with. I love the food here, but the circus of hoops for me to order something I can eat is a huge problem for me.

We eat here around once a month and we have only had one bad experience here in the years that we have visited here. The interior is wide open with some booths and tables for seating. The staff is nice and the place is usually clean. If you order online for carryout skip the line and go directly to the register on the right. If you found this review helpful hit the thumb up button below.

Absolutely horrible experience. Got here 1 hour before close, walked in and they had all rice, beans, and meats moved away and were cleaning the dirty water under it shaking a scrubber around getting the nasty water everywhere. Had to be the ones to initiate conversation with employees after waiting since they wanted to clean. Then just had a person ring up our order and walk away. If I'm paying 22$ for two burritos (one had extra chicken) I'd like at least some level of care. With that price I'd be better of going to a sit down restaurant where I'd get treated with respect.

Come in for the wait and stay for the passive aggressive customer abuse. I put in an online order on Sunday for pick up at 12:25. I popped in at 12:24 and have no problem waiting they looked busy. At 12:45 I approached the counter and an employee, which I named in my customer complaint, half yelled at me 10 feet away what I needed. I told him my order. Did not bother to look at me, did not greet me in any other way. He informed me that the family meals are not set out with the regular meals, but mine was not ready anyways. Did not bother to give me a wait time just promptly ignored me again. So I love standing there awkwardly waiting. at 12:52 he came out with my meal, not a "hey sorry about the wait" just nothing. Again my complaint is about the eye rolling and bad customer experience. He really should get another job if he hates it here so much. He would be much happier in life. I used to work in the service industry so I get it, but to call me out then ignore me was just a weird and uncomfortable experience. I miss the pre covid employees so much here! I have been a regular since 2007 when I moved in from college.

We ordered food from this Qdoba and the service was a complete joke. They charged us $34 for three dishes that did not include any beans. Every dish we ordered says it comes with beans and I ended up eating a veggie burrito that just had brown rice and gauc. $8.15 for a rice burrito? Huh? Then the manager refused to give me a full refund even though they messed up every dish that we ordered. So I got the worst service I have ever got in Sioux Falls when they messed up all of the orders in my family and then refused to refund our money. I will never go to Qdoba as long as I live. Chipotle is way better quality and service and they pay their workers better too. This place is a joke. The picture is my daughters burrito bowl for her birthday party. We paid over $34 for about $2 worth of brown rice and my wife got some chicken in her burrito. The manager, Keith, also laughed at me on the phone when I said I was never going to go Qdoba again. That’s how much they care about your business…