Sonic Drive-in

I'm literally sitting here as I type this. I ordered a number 1 and a kids meal for my daughter to sit here and eat. The fries was cold that came out with the order. The meat patty was hard around the whole edge of the patty. The burger was sloppy. I wasn't going to say anything until my daughter said that her fries were almost cool. I felt them and they were. I told the person at the intercom I wanted fresh fries and these were room temp. They brought out some fries 1 minute later that was definitely sitting under a warmer. I threw the whole meal away. I usually never come to Sonic, and this is definitely the last time I come here. I would have rather eaten at McDonald's and I never eat there. At least I know I would've gotten fresh fries after I specifically asked for them.

Jean and I decided to give Sonic a try. It has been years since we've been there. We used to like going to Sonic when we lived in Texas. The burgers have changed, they are thicker, possibly bigger, not the same taste associated with Sonic burgers of our past, but still good. I had their breakfast sausage and egg toaster and it was very good. The only complaint the order of fries and tater tots was pretty small.

I finally just left... I pulled into a parking spot to by pass the long drive through line. I pushed the button to place my order and after a few minutes someone came on the intercom and said they would be with us in a minute. Cool no worries. 10 minutes still no one so I notice the screen had timed out so I pressed the button and it said someone would be with us. Okay cool. Then someone pulled next to us and after a few minutes he pushed the button and almost immediately someone comes on the intercom and he places his order so I say to my son 2 more minutes and we are gone. Well you know the rest of the story. 20 minutes of bad service and no food. This is not the first time either. Doubt I will ever be back.

At the time of writing, the establishment has a sign saying they are understaffed. Taking that into account, the experience was actually pretty good. The employees who were there were really nice, which I know can be difficult when understaffed because I have experienced that myself at my place of work. The food is usually pretty good here, and the customer service is usually pretty good aswell. Taking into account they were understaffed, it was still a good experience.

We come here a lot as the kids love it but lately the service has tanked. Today I pulled up to check in for my online order and as usual the menu board immediately registered my name and stated that my food was being prepared. 10 min later it stated my food was on the way and went back to the default screen. 40 min after that I pressed the button to get some service as I tired of watching other cars come and go. Someone from Fast Times at Ridgemont high answered and after 10 min of silence announced he had “found my food” He brought it to the car and as soon as I got the drinks immediately realized the ice had almost completely melted. I pointed this out to him and he said sorry and walked off. Completely disgusted with the recent service.

My husband ordered the coney Chilli cheese dog combo. And I ordered the popcorn chicken combo sub drinks for strawberry shake an a snickers blizzard. Now I understand there is short help an short on supplies.... but all the food was cool. Not hot. Not worm but cool... other then that the server was nice an restaurant looked clean.

Sat in the line at the drive thru for 20 mins kept saying "hello" thinking that bc of the sign that said they were short staffed I would give them the benefit of doubt, but we look a little further and there was nobody in front of us. As we approach the window we notice the staff was cleaning up, nobody had on a head set, we had to beep the horn for some acknowledgment. Finally someone came to the window we asked were they closed the young lady exclaimed "in a little bit" it was 1115pm they didn't close until midnight that night bc it was a Friday. We proceeded to order, the cashier was writing down our order on the back of receipt paper. We only got some fries, cheddar peppers, and a milkshake. It took them another 20 mins just to prepare it. Finally the manager (I assume bc she was the only one wearing a different color than the rest of employess) came and told us to have a good day. We waited over almost an hour total at the drive thru for no reason. I feel like there intentionally didn't want to take orders bc they didn't want to, and they knew people would get out of line (so many cars left upset) Sonic of Simpsonville lost alot of money amd business that night due to lack of service... I enjoy the food but it's not worth the unprofessionalism and laziness. Do better or shut down!!!! Signed a very upset and disappointed former customer.

Ordered 2 grilled cheese double patty Melts which come on Texas toast which none of the bread was toasted like you got it out of a fresh loaf the patties on The sandwich was not even half the size of the bread the sandwich was sloppy one of the sandwiches did not come as ordered it was just nasty horrible and the other burger that was ordered wasn’t even right either it came on the wrong bread and it had mustard on it which was told to be left off just utterly disgusted by the meal and out 30 bucks. I took pictures but too bad they’re not allowing pictures to be posted