El Pollo Loco

normally el pollo loco is one of my family's favorite to go mexican food spot and i cant remember the last time if ever that we ever had a bad plate or experience. but tonight showed us a darker side of el pollo loco. my wife and i are regulars and order the same thing every time we come here. but tonight both our platters were loaded with more pico than weve ever had on any plate. it was almost like a joke. i called and was on hold for a while and got transferred between about 4 people and i asked the man in charge if i could bring my plate back and show him what i got and if he could replace at least just my plate as i literally only ate 1 bite. but he refused to acknowledge the problem with my food and was quite rude to say they could only give us a milder sauce "on the house" which im pretty sure are already free sauce that comes with chips. i was as polite as possible and even being treated the way i was i dont like to have angry confrontations because thats not how i was raised so i will just toss my plate and calll it a loss. im not even looking for a replacement anymore but i just wish they had better customer service.

It's been years since our last visit here and we were very disappointed. The chicken was good, but the coleslaw was essentially chopped dry cabbage with a few specs of carrot. Blech. The chili cilantro rice was worse. The rice was badly under cooked and the seasoning mix needs a lot more development work. No fresh cilantro or chilis were sacrificed in this dish. That said, the people were professional and the place was very clean. Too bad the food was substandard.