Jimmy John's

The young female manager needs some work on her people skills. She is not manager material. Every time I try to use the app, I have one issue or another. When I got my email confirmation, I saw an error – I had (tried) to order 2 unwhiches, one confirmed on French bread. I immediately called the store, phone was answered by an employee, when I started to say why I was calling the phone was handed off to the manager without any transition. So I had to start my sentence over again and explain, and I added that I continually have trouble with the app. She did say she was sorry that is happening and she will remake my order. (remake? I hadn’t even got a confirmation that it was ready – which I didn’t get until 3 hours later). When I entered the store, I had hoped to talk to her about the issues I’m having with the app and see about getting my free pickle. She said she couldn’t do it on this order because it was already paid for, it would have to be on a new order. I said “ok, so I can place a new order and try it?” – I believe she thought I wanted to cancel my existing unwhich order and start over. I said “no, can I just place an order for a pickle and redeem my free pickle?” – she was having trouble understanding me because I was wearing a mask, and she was apparently busy with a large order and overwhelmed. She, waved the knife in her hand in my direction and in a very abrupt and snippy manner she said “YOU HAVE TO WAIT! I HAVE OTHER ORDERS!” – I stepped back, opened the app and ordered a pickle, then I clicked redeem on my free pickle. I thought that would result in buying 1 pickle and getting a 2nd one free. When she saw the order come up, she said out loud, again in a condescending tone “You figured it out, good job!”. As they were finishing up my order, she cut my pickle and put it in my bag. I then questioned the issue of I thought I was getting 2 pickles. I cannot remember the exact exchange now because I couldn’t believe her attitude. She pulled the pickle out of the bag and said something about the free pickle, and swiftly dropped my pickle back in the bag. I said “it’s ok, I don’t need 2 pickles” and I took my bag and left. At the point that she didn’t want to continue the conversation when she waved her knife at me, all she had to say was “I’m sorry, I have these other orders I need to finish and then I can try to help you with this” – she handled it very inappropriately which then set my mood to a defensive mode because I was being talked down to and made to feel like I was stupid. Which I am not. This young lady has no business being in a managerial position at this point in her life because she does not have the skill set to deal with people in a respectful manner nor does she appear to be able to balance her attitude during a busy time.

I'm not a reviewer, but after seeing the reviews on this page I had to say something. This restaurant has always been great to me. I order all the time!! It doesn't matter if I'm the only one in there or if there's a line of peolple because I still get my food really quickly. Whoever gave a bad review on this page must have had a bad day or something becuase I'll be honest and say they have messed up my sandwich befor, but they always fix it with no problems. I will continue to support this restaurant!

I go there all the time! The food is good and the chips are the best! Some of their employees are exceptional! Whether its the charming young man with the beautiful green eyes and a huge muscular frame or the funny Hufflepuff looking employee. 👍👍👍 p.s. Get a #5 with mayo, LBI, add dijon, its the best they got.

Terrible service! Waited an hour for my food before I called them and they told me they voided my order because they don’t deliver to my area, obviously after the fact that I called and placed my order for delivery and they ok’d it with me! And yet still no one called to update me! When I called “Manager” had no remorse or anything to say just plain rude!