Wendy's

I got in line and ordered my food of a Dave's double. After I paid, I waited for my name to be called. I watched the screen that shows the progress of your order and watched it go from in progress to ready within 1-2 minutes of me ordering. I listened for my name to be called and it wasn't. After waiting 8 minutes, I went to the counter and explained that my order was lost. One of the workers stated that, that was a long time ago bud and told me that he had called my name. I told him that I was listening and that my name was not called. I ordered a dine in order and was watching for the plastic tray to be put our, which never happened. The shift manager then told me that it wasn't a big deal and that I shouldn't get upset and that we are all on the same team. I didn't raise my voice, or even get heated. The workers should have acknowledged the mistake and make it right for the customer instead of blaming the customer for the situation. Customer service 101.

Typical Wendy's. Worst part about this fast food restaurant is the wait. Due to it's convenient location located directly off I-70 this place can get mobbed especially on Friday nights. Whenever there's a line at the drive through (which there usually always is) I park and go inside to order because it's usually faster. Only really go here when I really have to or am hungry enough to eat a Baconator.

I ordered through the app but had to go to the drive thru anyway because they close the dining room at 7 but the app says it closes at 11. When I did get the food, the fries were visibly burnt and the sandwich order was messed up and I didn't find out until I got it home to my family. Not a great experience.