Panera Bread

I've never once had a problem with a Panera bread. This is the first time. The sandwich we ordered and all folks orders in front of us were made with zero urgency. Long and unacceptable times. Workers did have time to chat it up with each other, however. Management was no better. We won't return to this location and I'd recommend you consider doing the same.

Orders are constantly wrong, specifically from the bakery. I’ve had to call or go back to the store for a corrected bagel order more times than I can count. On more than one occasion when they’ve tried to “make it right” and give a bonus item to apologize for the hassle, they’ve failed to deliver on that end. Thoroughly disappointed.

So this is the portion size not for a small $5.59 bowl of the broccoli cheddar. I asked someone working where the rest of it was and they said all the food comes pre packaged now, so they don't decide how much. So they don't even make this food on location anymore, the price went up, and the utensils I was given weren't even cleaned properly. My silverware felt and looked dirty and the plates did as well. I'm sad to say this will be my last time at this location and probably at a Panera Bread in general. It's just not worth it. I hope this helps people deciding whether or not to go make that choice.

Avoid this location. It consistently underperforms as compared to other Paneras. One of the primary reasons is the manager at this location, Dave. He consistently brings a bad attitude to work and looks like he hates his job. He will point the blame on customers, instead of putting a positive spin on something. For example, he recently brought up the cost of sugar to defend why he couldn’t add flavoring to a drink, a conversation I found extremely unprofessional. Clearly Dave is under pressure to cut costs and is willing to undermine customer relations and brand image in the process. Go to Westborough Panera or Marlborough instead, where you’ll be treated like a guest, not a hindrance.

Thank you for making me NOT want to eat my lunch. Rotting lettuce, no bacon pieces, only half the egg, and very little avocado (what is there is browned and has the peel still on). Bravo. Guarantee if I had chosen to eat there I would not have been served such scraps that belong in the garbage. But that is exactly where they are going.

I wanted to update my review since it's been two years: I've given this place a few chances here or there. Everytime it's been a regret. Today they sent me a sandwich on the wrong bread with a hole in it (they were out of all kinds of white bread somehow). Management doesn't seem to care and the food is worse every visit. We used to be regulars here but there has been a severe decline in food quality and service. Orders are quite regularly wrong and there has been hair in my food one too many time. The food isn't as good as it used to be and consistency is out the window, we will no longer be shopping here.