Chipotle Mexican Grill

I ordered at 6:45pm for pick up at 7:10pm. I waiting for over an hour and had customers with later order times pick up their food before my order. Once I got my order it was missing contents. I finally got an employee to make the missing contents after having to argue about it and showing order prof through my email and still said no. The employee that stepped up and made the missing parts to my order got a nice tip because she just made the order with out question and give good customer support. Drove home with the order to realize they mixed up orders and was wrong. Went back to get a refund and complain and they wouldn't issue me a refund on the spot and made me fill out a request online. The online request the manager gave me didn't work so I had to wait for her to go to the back on her computer to fill it out. She then came back out to me to tell me she couldn’t figure out how to do it online because of an “update”. My night was a complete waist and ruined thanks to the wonderful staff. I was their from 6:45 to 9:00pm. Worst chipotle experience ever definitely would recommend spending a couple extra minutes of driving to another chipotle to have a better service experience. If I could give this zero stars I would.

Tonight we ordered 4 entrees, chips and a side of guacamole on-line for pickup. The side of guacamole was OLD, yucky brownish color. The sofritas bowl with guacamole (extra $2.60) had the same gross guac. We placed another order for the sofritas bowl without guacamole (we didn't complain. simply reordered and paid) When my husband went to pick up the 2nd order, he asked to swap the spoiled guacamole for fresh and the employee told him to just report it to chipotle.com! Yes, I did. Poor experience.