Applebee's

Thought hubby and I found a great place to have lunch dates, but our last experience was not so great. We took our usual seats at the bar. We made small talk for about 5 minutes as we waited for the bartender. I glanced around and noticed everyone at the bar was served. Jeff, the bartender worked on the cash register in front of us and never acknowledged or made eye contact even though he was less than 3 feet from us. A few more minutes went by and we noticed that he was standing at the other end of the bar with another employee making small talk with a gentleman having a beer. My husband became upset and he said let's go. As we were walking out, we walked past a group of employees and my husband asked one of them who was the bartender. The employee answered Jeff and pointed at the guy who never made eye contact. Prior to this experience, we were there at least 5 times and was pleased with the service. We always tipped well and spent an average of $65 per visit. Unfortunately for Applebee's and because of this experience, we found that across the street, Texas Roadhouse was much more pleasant, the food is WAY better and the prices were very good. Too bad the experience at Applebee's made us feel Jeff didn't want to serve us even though we patiently gave him every opportunity to do his job. But when it became blatantly obvious that he did not want to acknowledge us after being right in front of him and as he was facing us, we decided our money can be spent at an establishment where great customer service is a company goal that should be experienced consistently and not dependent on who is working at the time of our visit. Too bad.

Hands down the best experience we've had here. We visited last night for a very special birthday dinner for our 8 year old. At first the host said they didn't have a spot big enough for our party of 12, even though I called ahead and tried to reserve a big table, they said they didn't do reservations, but they had another table reserved for a large party coming in later? I became upset, but the manager quickly stepped in and accommodated our party. He was absolutely awesome! He came over and spoke to us several times, he and the waitresses even helped sing happy birthday. :) can't thank the staff enough for everything they did. I definitely recommend this place.

The worse table service I have ever experienced anywhere. Server/bartender, Jamie W was the least bit attentive. Asked for cream and sugar when I ordered my mom's hot tea, delivered with sugar only then my mom had to request once then still never brought any. Ate our meal and waited a while and had to ask another employee for our ticket and small box. Jamie never once came to check on our table after delivering our food. She never thanked us or said anything when she dropped off our bill. Not busy but just a few tables, very odd experience. Doesn't make encourage me to go back!

Updated 5/21- went for half price appteizers after 9pm and everything was excellent. Food came out fresh and hot. Last time we went here, all the food came out cold except the pretzels and cheese. If you get one of their $5 drink specials, you'll be lucky to taste any alcohol in it. I had to ask them one time if they forgot to add it. Chili's has much better drink specials.