Summit View Restaurant

I have had the pleasure of patronizing Summit View quite a few times since it opened under the new ownership. I've also been a patron of this owner's other establishments over the years as well. Never once was I disappointed. I chose to have my Mom's retirement party at Summit View this past September and I could not have been more pleased with the food, drinks, the decor and the dedication and service her staff provided. She made sure I was satisfied every step of the way (and even helped me close out the bill after a few too many delicious cocktails were had by yours truly.) There were fewer guests than initially anticipated; however, there wasn't a single disappointed soul in the room. Quite the contrary! Aside from the amazing food and service, I think a lot of wonderful and respectable things can be said about a business owner who sticks up for her staff and truly goes above and beyond to recognize their efforts. I love Summit View and look forward to my next visit!

This was the most unprofessional experience I have had ever had!!! The only reason why I'm giving it one star is because 0 isn't an option. Let's start with the fact that I was super excited that this place was opened for mother's day brunch. It's been closed for a long time and I was so happy that there was another restaurant option in Schuylkill County. I originally had reservations for 11so glad that half my family couldn't attend because we would of had to taken a small loan to pay for this extremely over priced brunch/buffet. Besides feeling completely ripped off of the fact this mother's day brunch/buffet was $35 per person and consisted of only maybe 6-8 options including mac & cheese,chickenfingers,french toast.chicken,potatoes,dry meat and I think a dessert yea all that $35 per person I was told that this was there high end buffet 🙄Stephanie comes to the table and tells me thier credit card machine isn't working and I have to leave my credit card information, so I did. The next day I left for vacation out of the country. She hits my card and between the restaurant billing me on a Monday afternoon with a enormous amount and me trying to use it in another country my credit company flagged it and froze my card so besides the inconvenience of that this woman Stephanie leaves multiple voice mails on my phone threatening she's going to the police so needless to say I was so unbelievably annoyed with this woman because not only was the food a huge disappointment and extremely over priced and I got charged an extra $40 surcharge because I guess there were 6 of us and it was Mother's day this woman continued to harass me for the entire week I was on vacation. I was not ignoring her I was OUT OF THE COUNTRY. I did finally settle the bill with this woman while she continued to be unprofessional. This was not my fault nor was it hers the credit card machine was not working and that must of been very frustrating for her restaurant, but to treat me as if I ran out of the restaurant purposely not paying and threatening me multiple times with the police was completely un called for. I'm sure she will reply to this post because she seems like the type that will continue being rude and unprofessional. She tells me she's been in the restaurant buisnesss for over 18 years I can't see how she could possibly last much longer with her absolutely horrible customer service. What a shame we like to go out for dinner alot and thought this would be a place we can frequent. I will never be back for obvious reasons. Wow the response below! bravo👌 wrong customer your referring to. I think you have me confused with another dissatisfied customer. We were never rude to you or your staff in fact our waitress was wonderful. I see that's how you take criticism in your responses to other reviews you automatically go after your customers for being rude to staff that was not the case here.I'm sure it's confusing with your terrible customer service and all i can see how you can get confused with the attitude you have with your customers 👍I think your the restaurants biggest problem 🤔

Hostess set the stage for the evening....beyond rude and not the welcome you want to receive. The restaurant was not busy but the tables are crammed together which made our dining experience unenjoyable. Food was overpriced. This was our first and last time there and we will not be recommending this place to anyone