Dunkin'
2500 Albany St, 12304 - Schenectady
Recommended by Sluurpy:
2021
#182 of 206 restaurants in Schenectady
Updated on
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
50/100
Data Completeness
56/100
Verified Dish
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📷 Photos (10+)
+2
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Photo 1 / 10
100%
Google Reviews
356
Google reviews
If you are going to the restaurant in person to get your food there is little to no problem. Ordering the food offline or on a delivery app is awful. They never have the order right. You can’t call to speak to anyone. I am always having a issue ordering my food with them. Today I found on a piece of bacon I nearly ate!! I’ve been calling trying to speak to someone about the issue, get the rest of my order, or my money back. 8am in the morning trying to eat with my child before we start our day. I’m truly in disgust and unsatisfied with my breakfast order toady!
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Google
They served me uncooked food, and when I went to return my food the lady repeatedly told me it was impossible because their food came pre cooked. After showing her the pictures and , my receipt for proof it happened at this location and her speaking to her general store manager I was finally issued a refund. Horrible experience will not be returning… EVER
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Google
Employees have terrible attitudes and orders are almost always wrong. Perfect example, I simply asked for an additional bag for my food and Employee got upset thru a bag on the floor and walked away. Doesn't matter what day or what shift, horrible attitudes and unprofessionalism is a constant at this location.
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Google
Nice sitting area..typical dunkin donuts. Espresso & coffee was fresh. We went on a quiet Saturday night around 8:30 PM and it was empty. They have a drive-thru. It was clean and welcoming.
Google
Very unsatisfied. Been coming here for along time. Today was totally unusual because was talked to in a high tone of voice from a young lady today. Maybe having a bad day but no excuse. Then rushes me with no one in line. Then I asked for a second as I was continually was being rushed. Got irritated gave the tone back. Proceeded to the window to be not only not being greeted to not be told my total of my order to have no words spoken at all. Then as I left with no receipt having burnt food and unstirred coffee. Definitely not a fan anymore.
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Google
Almost every time, they never fail to make your order wrong. When you advise them that your order is wrong, they get mad and have a attitude, then states they can't do nothing about it. Horrible customer service.
Google
Fast service, they had everything I needed and the large frozen chocolate beverage I had was very good! A little expensive but very good!
Google
Clean, roomy and easy access. Employees were friendly and quick with getting our order out
Google
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