Black Bear Diner

Um. It’s hard to rate this because our family TRULY enjoys black bear diner restaurants! Food is great and service is USUALLY great! This location however is the exception. Once we got here after leaving Magic Mountain we waited 10 minutes before someone could show up to the stand. We had to ask if we were supposed to “seat ourselves” to which we were told: “No but yes, please take a seat right here in front of us” mind you there was 3 workers and about 4 families eating (meaning the restaurant was DEAD). We then asked for crayons (customary for them to give you crayons for the kiddos to color and keep them busy). We were given 2 crayons from the package and were told “crayons are provided upon request and even then we only give them 1 so consider yourselves lucky because they end up breaking them and throwing them.” Surprising they were very quick to judge and automatically put our son in a category with other children who probably misbehave. We stayed because we had absolutely no choice but to eat (we were seated and our son made himself comfortable). If you can avoid coming here, I’d recommend that. The food is great! The service at THIS particular location was BEYOND horrible. I think someone at McDonald’s would embarrass their staff by the manners they have. Before leaving it seemed Laura the server was very passive aggressive. While she was not directly rude to us, she kept arguing with a fellow server about tips not being distributed properly and arguing about how any more customers that came in would go upstairs instead of the bottom unless they were “nasty”. This was very obvious

Very delicious food and outstanding service. Waiter was amazing. Made us feel welcomed and catered to us and answered all questions gracefully. Laura was the best waiter ever. She was super sweet, funny & on top of everything. Checked on us multiple times, made us feel comfortable and welcomed. Great food and amazing service. Highly recommend this restaurant and hopefully you get Laura as a waitress too.