Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
57/100
Data Completeness
56/100
Verified Dish
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Contact Information
📞
Phone:
+1 805-569-8800
🌐 Website:
http://www.pandaexpress.com
📍
Address:
3849 State St Ste I58, Santa Barbara
📷 Photos (8)
Photo 1 / 8
100%
Google Reviews
264
Google reviews
Haven’t been to my favorite Panda Express since Covid-19 for more than two years . Unfortunately I was very disappointed after I went to this location yesterday around 8:00pm. While I waited for my order, I noticed : after the cashier girl handled the money, she used her dirty hands directly to open the food bag to put egg rolls , or pack the food boxes , grab the sauces WITHOUT sanitizing her hands first. Of course no gloves either. The cashier was poorly trained to have basic sanitation’ and disinfection knowledge. I reminded her to clean her hands before touching any food related stuff. She was angry and didn’t care. This is totally unacceptable.for food service. From the google reviews, it seems this issue didn’t get any improvement. Also the team couldn’t handle the busy orders well, it was a mess. Won’t recommend this location .
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Google
Went there the other night at 9pm. They close at 10pm. Orange chicken looked stale. According to Andrew Cherng, they'll make a fresh batch. I know this to be corporate policy. I was going to order two combo plates. NOPE! Apparently they stop cooking a whole hour before closing. So... If you want fresh, don't order an hour before they close as they intend to sell you stale food at regular prices.
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Google
Don’t even go to this Panda Express anymore because they charge you more than others in the Santa Barbara County and they don’t give you the sauces or cookies anymore. The employees that work there only mirror the management/manager(s) there in a bad way. Instead, go to the one in 131 N Fairview Ave in Goleta because they give you far more food at the same price and with better costumer service and they still give you the sauces and cookies that come with the meal.
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Google
Customer service is bad. A guy was changing his bandage where he cooks, didn’t wash his hands and the girl helping him didn’t even bother wearing gloves. Sanitation is a total fail here.
Google
Can get very busy but they manage to make the wait time within reason. Food is good and usually I will get it once or twice a week.
Google
Save your money and go to real chinese food. It's not like it used to be. I remember when they used to give big portions and you always got all of your order on time. Now when you order online your waiting an hour for your food and the portions are so small. It's not worth the price you pay. I won't be going there anymore. Foodade me geel sick anyway. 😫
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Google
I honestly received the worse service in my life here. While waiting in line two of the workers were arguing in front of all of the patrons. Secondly, they messed up my order and weren’t to happy about fixing it. I said thank you and she ignored me. My boyfriend went to get napkins and they didn’t have any left in the dispenser. He asked the lady in the front for napkins and she only gave him 3. I’m sitting with 5 other people. What are we supposed to do with 3 napkins? I went to go ask for my fortune cookies because my boyfriend and I didn’t get one. She only gave me one. I asked for another one and she wasn’t too happy. My sister asked for the bathroom code and she said it very fast multiple times. My sister couldn’t understand her. Apparently this happened to another patron because he went to ask the lady in the front about the code not working. They were not friendly at all and just plain rude.
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Google
Rude, Rude,Rude. I’ve been coming here forever I like the food but the employees are unfriendly and nasty. Food is not always great. If I was not moving out of the area I would start going to their Goleta location. If you can I would go there.
Google
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