Starbucks

Did a mobile order for a faster pick up since there is always a huge line on the drive thru. When I arrived to pick up my order, door was closed and was told I needed to pick up through the drive thru. I have always ordered at this store since it's close to my job, and I have never been asked to pick up through the drive thru. I called the store to cancel my order and get a refund. The guy on the phone told me I could go to any Starbucks and ask for my drink to be made since I didn't end up picking it up at their store. Called the Starbucks store located on 125 South Las Posas Rd. Ste 131 San Marcos, to make sure they were open for mobile order pick up, not through the drive thru, and they said yes. Explained to them what had happened at this Starbucks and what the guy told me, that I could ask for my drink to be made. The girl told me that was not true. That since I had already paid another Starbucks to make my drink and that I needed to pick up at that Starbucks only. Either these baristas are not informed correctly about mobile order pick ups. Also they need to update their mobile order pick up or else they will continue having upsetting clients that don't want to pick up through the drive thru.

Went by early this morning because we heard that they were open 24 hours a day. There was a long wait, which is fine because it was nice they were open. However, my wife's coffee drink was made poorly. Her Iced Caramel Macchiato with extra Caramel, light ice actually seemed like light caramel....and coffee! She needed to get to work, so we didn't go back to get it fixed. At this point, she's scratching this location off her list of Starbucks.