Wingstop

Terrible experience. They're supposed to close at 1am, I called in twice around 10:15ish pm, no one answered the phone. I drove there and walked in around 10:45 and was greeted with a frown by Jose. He immediately informed they were not taking orders. I told him my order was just for a 6 piece combo. He raised his voice and told me once again that they were closed and couldn't take my order. He muttered an expletive to me and then said something to his fellow coworker. It is unbelievable to employ someone like that. Even though my family and I have closer locations, we have came here for years since we love this location the most. That's the last time I set foot in there knowing they have employees like Jose working there. Also, I called the Redwood City location and they gladly took my order down and had it ready within 20 min.

Don’t call in to order. Order online instead. When I called in Jennifer took my order and said 3 minutes so I thought it was going to be ready in 3 minutes. When I got there I realized she didn’t even put my order in so I had to reorder and wait a long time. She was rude about it. She was mumbling so I could barely understand what she was saying.

A while back ago I ordered food to get delivered. After an hour (which I was told was the wait time), I called to see why my food wasn’t delivered and they said they didn’t have drivers. I was upset that they couldn’t bother to call or email me that so that I wouldn’t be waiting so long so I asked to cancel the order and get a refund. They said I would get a refund in a several days but it’s now been over a month and no refund. I’m very disappointed.

First time ever going to wing stop and it was alright. Customer service was alright maybe the guy was tired or something because I could barely hear him. The regular fries I got we’re very yummy and tasty. But I have to admit the wings were okay too it had a lot of meant compared to other places I’ve gone too. The Spicy Korean Q wasn’t even spicy and I also got the Garlic Parmesan wings. They were all with bone in. I have to admit I’m going back since it was my first time. I will be trying other flavors but this time boneless. I was bummed they were out of my favorite soda Fanta Orange. Since I’m not a big fan of soda I chose HiC. It was also a to go order which was pretty fast I have to say.

when you order online to pick up at a certain time, you’d expect the order to be done promptly; not earlier nor later. I get in the car to find my order cold picking up a minute after my scheduled time. i’m assuming my order was sitting for an hour judging by the pool of grease already at the bottom of the tray.