Dunkin'

Came here near the beginning of the month and the level of service I received during that last visit has been eating away at me; this location had previously be excellent but this last visit was nothing short of totally appalling at the level of disrespect we received in regards to the products we purchased and us as customers. We ordered two, large green tea matcha lattes with light ice; nothing else, just less ice. What we received instead was basically equivalent to maybe a medium; not even close to a large. The photo provided shows what we were handed directly from the drive-thru window at this Dunkin. When I was handed the drinks I asked why they were so empty and if they could you know, actually fill them; I can say with certainty that neither me or the two employees I interacted with, one identifying themselves as a manager, were in any way rude or disrespectful. The non-manager employee said that "the matcha lattes are pre-portioned" and that because we requested light ice, they could not fill the rest of the cup up or add more. This drink is a pretty normal item I get, at other Dunkins and even this location previously I have never had an issue with not receiving enough, or being shorted because I requested light ice. Not sure if there was a store inspection going on at the time of my visit or what, but this was the only time I had this issue at this Dunkin location. I will be contacting Dunkin corporate, and I hope this issue will be resolved. Last thing to add is that the receipt says the drawer in the register, register 5, was to "Charles R'. Having worked in food service before I know that a register being tied to someone's name does not always mean that person was the one using it; in other words, it may of been "Charles R"'s register, but someone else may have been using it. I only add this fact because it was the only name I see on the receipt.