Church's Texas Chicken

I ordered dinner for my family since I was in a rush and needed to get to work. I ordered through Uber eats, the food arrived quickly. I ordered a family meal with chicken strips, mashed potatoes, macaroni and cheese, and of course the biscuits. Everything was super fresh and hot. I requested the strips be made extra spicy. They not only made my strips extra spicy they sent me extra spice packets to make them even spicier which was awesome. Then I found a note with a suggestion on how to make them even spicier, that was truly amazing. I enjoy super spicy food and they went above and beyond to make sure I was happy with the spice level. The rare times I do order out, I get lucky with a great staff behind my order. I enjoyed my dinner with my family and left to work in a great mood because of such a small detail. Excellent staff, hot food, and fast service.

The food was good however, the lady who takes the orders seems like she is in a rush just consistently asking, is that it? Anything else? What else? Over and over after you ask her to give you a second. And there wasn't any vehicles behind me. I hate feeling rushed, so have to say their customer service needs work.

Half of one of the chicken sandwiches in my order was raw. I have had problems with the food here on several occasions but this is the worst experience I have ever had at this location. The sub-par quality of the food is most likely because the staff does not have proper training and because it is family owned and run. The only reason I didn't give a 1-star is because they refunded me for my order. Check your food before you leave!