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Google Reviews (8)
Disappointed would be an understatement. Soggy pizza and desert dry breadsticks seem to be the norm for Papa John’s all over SA. Also…what’s the point of offering “contact-free” delivery if you’re not going to follow directions?
Google
Disappointed in my order. There was no extra cheese. The crust was soggy and the toppings fell off when I picked the slice up. Plus there was barely in cheese in the crust. Ordered green peppers and green chiles were on it instead.
Google
The cooks spend more time playing around in the back than they do actually reading the order to ensure they make it correctly. The manager Tiffany will yell & belittle customers. They unplug the DoorDash when they feel "overwhelmed" All the driver's continuously quit. Pizzas will be dropped and then picked up and put on the belt to be cooked. I recommend spending your hard earned money somewhere else
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Google
Ordered pizza from this location for the first and last time. I was told it would take 30 to 40 min. For delivery. I got my pizza an hour later, of course it was cold. I was told they couldn't find my address, that they called, which I have no missed calls, she had texted just a few minutes before delivering.
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Google
I will just leave this right here!
This is how my pizza was delivered to me this evening! Im in disbelief!!
And to top that! I called to let them know about my pizza and spoke with the young lady who was taking orders, who transferred me to her supervisor Tiffany!
Tiffany really did have much to say just wanted to be argumentative!
Never did either one of the young ladies apologize for the service nor did they offer to correct the pizza!
Just a credit in 3-5 business day!! 😮😮😮 I love papa Johns Pizza!
Never expected nor have I ever received this type of poor customer service nor have had pizza to look like this!
This unacceptable!
Its one thing to busy and make a mistake!
Understandable!
But they never acknowledged poor service nor offered to correct it! Worst experience!
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Google
Spent 40 bucks for cold pizza. Lol. If you dont have a delivery driver available the customer should be informed. This is the second time had delivery by door dash. Never again. I can get cold pizza at the grocery store.
Google
1/3/2022 7:54
The pizza from this location is always great, though they can get busy at times.
They do however use DoorDash
I just had an incident where a Dasher claimed to have delivered my pizza, but there was no knock on the door, and no pizza left in front of the door (Dashers have a tendency not to let you know your Pizza has arrived)
I had waited an hour for the pizza to be made, and ended up calling the location. I was offered either a refund or remake of the order. No real apology.
I'm not sure if this is standard practice, but inconvenience to the customer without offering anything to make up for said inconvenience is a show of poor customer service.
EDIT for May 23rd 2022
Placed an order online
Delivery is stated to end at 11:30pm
Order is accepted.....and listed to be delivered at 11am TOMORROW (may 24th)
The hell kind of system is that?
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Google
Just picked up a large pizza and it is dark brown on the crust. Awful. Need to watch the timing in the oven!! Pizza baking 101
Google
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