Tony Mendoza
Food was great, service was fast, and have great lunch specials. Overall great first time experience for a quick lunch bite.
Dean Miller
Great food. Fast. Friendly. Clean. Fresh.
Tony Quintana
Treating customers like family is the only sure way to stay steady in sales and insure the survival of the business. Business I've been to that had the worst customer service you could ever imagine didn't last too long. Any employee who threatens a customer by saying they'll call the cops should be terminated along with the person that hired them. Read the comments below though they are from a few months ago I felt I needed to voice my opinion. I hope that disgruntled employee doesn't work there anymore, food here is fantastic and place is always clean both inside and outside.
Maybe a chime sound when the door opens to prevent future customers from waiting? Gotta hustle, gotta think ahead gotta make it an enjoyable experience for the customers. Don't cut hours to save store cost at the same time sacrificing the quality of customer service. Nobody likes waiting, I was impressed by this location compared to the others which are still great but this location is my number one pick. Don't mind driving that extra mile for great food
LUIS PLAZA
Friendly staff.order comes out fast, chicken fresh from the grill.
Osborne4travel Osborne2eat
Longtime fan of El Pollo Loco. Nice new location. Super nice staff. They made my salad wrong. Then offered to remake it. And forgot another ingredient. I'd still go back though. San Antonio needs more fresh and healthy fast food like EPL. Please put one up 281 north!!
datrucker210
Slowly but surely the service is declining. At 8pm there's no pico and if you ask it takes a while to be replenish. Once they do All the salsas are picked up before 9pm. One hour before closing. I remember when I worked at el pollo loco as my first summer job that was a no no. They kind of give you an attitude which makes it seem they're unhappy working there. This was not the case some 6 months ago where the service was awesome and salsas looked fresh. This EPL is farther from our house and we usually would go to the one on celebra and Tezel but once this one opened this one was our go to place and worth the extra drive but now were having second thoughts. The only positive is Reyna, I think that's her name.
Aaron Peasley
Being a San Antonio white boy, my exposure to chicken - based fast food is quite expansive. El Pollo Loco, however, is now my go-to location for cheap, healthy, good food. No problems with service or food thus far, and the $5 Meal combos are the greatest.
Cindy Jimenez
El Pollo Loco has this wonderful meal which includes a burrito with chicken, beans and rice inside, this things feels like it weighs two pounds, and a side of chips and salsa and a drink.... All for $5.... It's wonderful for a cheap, quick little meal...
Leeann Sartain
This was my family's first time to visit a Pollo Loco restaurant. The dining area was extremely dirty. Several tables needed cleaning and the floors swept. Food bits were all over tables and floors. The restrooms needed toilet paper, one stall didn't have any and the second barely had some. There wasn't any hand soap and the floors needed to be swept, several pieces of toilet paper on the floor. We ordered our food to go. The cashier even mention to go twice. They served our food to eat there. I ordered without pico and sour cream. Cashier asked twice about it to confirm. I still ended up with sour cream on my order. We checked the receipt and it showed to go and no pico and no sour cream. My husband ordered a chicken fajita quesadilla and he bit into a bond while eating it. You can tell the workers don't care. I would never go back again and I would never recommend this place to anyone.
Lacy Padilla-Nunez
I've had El Pollo Loco before and loved it but this location is always a disappointment. My fiancé just brought some home an hour ago and he ordered a 12-piece meal. They only gave us 10 pieces and they were overdone and dry. The salad didn't come with dressing, and the bottom 1/3 of the salad bowl is filled with rice....We won't be coming back here again.
Gabby Goodman
Crazy good customer service in the drive thru today! Very patient, helpful and super friendly staff plus delicious, fresh food (& "our order was correct!!!). Love the green salsa and flavor of the chicken! First taste of El Pollo Loco for us but it definitely won't be our last! Keep up the great work!!!
Anthony Saldua
Great food but definitely check your order before driving off. Ordered the ultimate double chicken bowl and it didn't have chicken in it! Called the restaurant and they will re-make the bowl, which is great, but it's a huge inconvenience.
Karen Heaton Krogh
Food was only ok, but the service was HORRIBLE!! Will never go back, plus the place was FILTHY, not a clean table in the place, even after we asked someone to come clean a table. No soap or toilet paper in the restroom and In the corner facing 1604, it looked like a mouse or termites had chewed the corner.
Cynthia Calderon Biela
Worst place ever!!!! Do not go manager is the worst! They paged my pager that my order was ready then had me wait 20 mins for it. If it's not ready then don't page me and then try to give me cold food. Manger didn't even say sorry. The man behind me had to wait 25 mins after his pager went off. Only 2 workers spoke English to even understand stand you.
Fernando Maldonado
Poor customer service from their store called 3 times nobody picked up the phone , after that I called Corporate to explain the situation that the chicken was not cooked well , and all they did was give me the run around , they kept on promising to call me back to resolve the issue and it’s been 3 weeks and they have not call me back. I’m very dissatisfied with their quality of food and I will not buy food from there ever again !
Kayla Morrow
I usually like y'all but today y'all are messing up all the orders the foods good but the service today is horrible
Jesse James Colvin
I work for McLane and this was the first time i have had the opportunity to deliver to El Pollo Locos. I truly enjoyed servicing yall. Thank yall for chosing MBM-McLane! :) We appreciate you more then you know! :)
Kristy Godfrey Waller
There is an employee there who's name starts with a W. She is H-O-R-R-I-B-L-E! Ugh I love el pollo loco but she completely ruins it and makes me lose my appetite. MULTIPLE issues with her. So bad. Restaurant good, employee BAD!
Fefe Meme
I got a avocado salad and had bones in it I am glad I look through my food before I eat ���
April Dianne Travis
Love their shrimp avocado tacos and Mexican cobb salads!!
An error has occurred! Please try again in a few minutes