Baja Fresh

This place used to be so good. Today was the first time I’ve been here and been completely let down. Tasteless beans and rice and hard chicken . That combined with no mango salsa and the price hike makes this place a no for me. Honestly-I should have just gone to Taco Bell. I’d probably feel less angry about wasting money on a tasteless lunch.

I came here on Mother's Day and ordered the 12 taco pack which I now see is not on the online menu anymore. I tried ordering it online with a coupon I received, but it didn't work. I finally went into the Lancaster store to order the pack. I ordered it, and thought everything was good. Come to find out, they only gave 10 tacos and did not provide the toppings as stated in the online menu. I told the server I wanted what was stated on the online menu. He refused until I continued to request the grilled vegetables. He finally gave me the grilled vegetables. I then asked for the 2 additional tacos which after much effort he finally gave me. At this point, I was exhausted from the interaction and figured I would use some cheese, etc. that I had at home. After all this, I looked online for a customer service phone number. It took a bit, but I found a corporate phone number and left a message. The next day, I received a phone call from the local manager. He agreed that the service I received was inappropriate, and they should have given the food as listed on the online menu. He said he would send me 4 coupons for any meal and a beverage for all the inconvenience. He asked me to call him when I received the coupons. Well, the coupons never came after two plus weeks. I decided to call the local store to try to talk to the manager. He was not there, so I left a message for him to call me. Over a week passed again. I decided to send an email to the corporate office. I did get a reply from corporate that they received my email. Yesterday, I finally received a letter from the local store with coupons for four individual tacos which is not what the manager told me he would send. I will let you decide on what you think of the customer service, but for me, I plan to patronize an establishment which stands by their word.