Chipotle Mexican Grill

I ordered 2 burrito bowls and 2 Mexican cokes, paid over $50 with delivery charges and this is what shows up at my door. I received 1 quesadilla with some similar ingredients (and sauce spilling off the side) and 1 Mexican coke, looked at the information and it wasn’t even my order. I managed to get ahold of their support team who told me that they’d refund my card in 3-5 business days…that’s it. No inconvenience deals for yet again screwing up my order. Just the “ you won’t get your money back for 3-5 business days”

Sad. Such a big Chipotle fan and I have consistently received both bad service and food from this location. Support ghosted us just saying high volume of complaints and never followed up with us. We never received items that we spent reward points on. I hope they turn it around. I know things are tough right now. It's obviously a consistent issue after sorting reviews by recent. Large majority are poor reviews. Maybe one day I'll be back but not for awhile, if ever

If you order for pickup, Check your food before you leave because you be missing toppings or even a part of your order. Tried this location 3 times because I was hoping the first 2 were a fluke.. still disappointed. The folks there are nice enough- it seems like the restaurant doesn't give them the right supplies to succeed. The positive thing is the Pepper chat in the app will hook you up if you have a bad experience so you can try a different location.

Yesterday, for the third time in a row, I placed an online order for a burrito "with guacamole" that arrived without the guacamole. Do they deliberately skimp on extras when you're not there to watch them and just hope you'll never notice that what you ordered isn't there? The burrito was great even without the guacamole, but this is the third time that I paid extra for something that I never received.