Chipotle Mexican Grill

My husband and I ordered take out from here. When we got home I opened my bowl and there was a bug crawling out of it. I called and they did offer me a refund or they could remake my food. We were not able to return to the restaurant to pick up new food, so I was without dinner. At least they refunded me for my meal. Not sure I will want to order from here again 🤢

I would give this location less stars if I could. Every. Single. Time. I have ordered here both online & in person over the last year and it has been awful. I either wait an additional 30 minutes for my online order or my order is put together in person with as little care as possible. The last time I was in there will be my last. 90% of the people working there could not care less. Super rude. I’m not asking for excellent customer service, but my food not to dragging on the counter would be nice.

Very poor service. I went in there 745 pm tonight to get supper with my boyfriend. We ordered two bowls and a burrito. At first the workers were just standing around talking amongst themselves. They finally helped us. There was no options to chose from. Out of steak. Out of chicken. Got to the part to pay the guy was out wandering around.stood there for 5 minutes before he came to check us out. We went out to our vehicle to eat, the food was COLD. I tried calling to talk to management. COuldnt get through. Finally after calling 5 times was able to talk to her. She told us we could bring in the receipt to be refunded. So we did so. Got inside and she wouldn’t even come out of her office. Then stated she was not going to refund us. Would not recommend eating here to anyone.

Ordering was great, everyone was nice until I got to the to the checkout today. The lady there doodled on my burrito instead of checking me out and when I scanned the app at the QR code reader and paid she accosted me telling me that I used the app wrong, when she never gave any indication of when I should use the app. Just ringing me up then telling me the price. The service here is usually great and I have no problem with most of the staff but this time it was a problem for some reason.

Portion are not near what they should be plus the shifty attitude from staff serving 🙄. The trash cans are over filled to a point people are putting everything on the floor there is no napkins available and so far everything that has a surface has salsa or food on it please don't come here. I wonder who the management is. Hopefully they read this