Firehouse Subs
1365 Bass Pro Dr, 63301-2480 - Saint Charles
Recommended by Sluurpy:
2025
2024
2021
#183 of 211 restaurants in Saint Charles
Updated on
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
57/100
Data Completeness
67/100
Verified Dish
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📷 Photos (10)
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Photo 1 / 10
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Google Reviews
562
Google reviews
Been here multiple times, they can’t ever seem to get my online order right! This time, things I ordered weren’t even included and my sandwich was 1,000% incorrect. I went in for a dine in another time and I saw people eating behind the counter in the food prep area. I mean, what’s health and safety, am I right?
Why does this one have to be open longer than others?
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Google
Ordered a steak and cheese add banana peppers. Received banana peppers on bread. Because I ordered through door dash, I received zero help. No assistance offered whatsoever. What a joke.
Google
Sad to see so many. One star reviews. My daughter and I went here today. Received a great greeting. The lady was helpful with the menu since I hadnt been there. We got our food and received a "have a blessed day on the way out" food was correct, delicious and picture perfect.
Google
Went to this location yesterday and was pretty disappointed. There were an employees kids sleeping in the lobby and going back behind the counter. The employee taking the order was very rushed and asked me “is that all for you” after EVERY sandwich. Our family of 4 is standing there, why would that be all after 1 sandwich. The bread and toppings were completely wrong on my husbands and I sandwich. The employees were fighting loudly about who was washing dishes. It was a train wreck and probably won’t be back. It’s a bummer since we normally love Firehouse.
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Google
Amazing service!Robert there is always on spot with my sandwich, there manager there stood up for his store while I was there, he was very kind and diplomatic in his actions! I wish we had more and employs in the world like them! They were both so kind and I will most deffintly be going back!
Google
My FAVORITE firehouse, my food is always hot , made with love and I always get greeted when walking in . Everyone is super attentive to the customers and it’s always nice and clean and ready to eat at any open table !
Google
Girls gossiping in the back, waiting 10 mins to even take my order, pure attitude from the workers, playing on there cell phone instead of making sandwiches. I don’t leave bad reviews but this place is bad.
Google
We went there after we couldn't find anything to eat in old town during the Christmas time... The one thing we noticed was the trash had not been emptied in quite a while, as it was full to overflowing. None of the tables had been cleaned. We went to order and there were several people in front of us, waiting to order. It didn't seem like the employees were in any hurry to help customers, or anything else. When we finally got to order, the young lady was friendly enough, took our order, and we paid. We found a table, cleaned it ourselves, and went to get our drinks. We both got something different and found them to be flat, not carbonated...we went back upand got something else. While we waited a really long time for our food, so we took the time to clean up and use the bathroom. Well I would really like to say something good, however, maybe because it was a Saturday late afternoon, or whatever, but I did not want to use it for anything. After all this, and an extremely long wait, our food finally was ready. Not at all what I expected. Warm bread, a lot more lettuce than anything else, a very small portion of meat and almost no flavor. Needless to say, we won't return maybe another location might be better, but I probably won't try them...
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Google
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