El Agave

Let me first state that this place used to be very good. I grew up in St. Charles and always went to El Agave. Haven’t gone in years but thought I’d visit for a lunch date with family. I wasn’t mortified, or outraged, I was just outright disappointed. Our waiter didn’t understand our requests, or even bother taking the initiative of getting us chips. Ordinarily there is a minor language barrier at Mexican restaurants, I get that, but having an wait-staff employee that was incapable of understanding basic requests in English just isn’t acceptable; and that amplified the real problem here: We ordered an order of Chicken Nachos, pretty easy order, no special requests. The nachos came out with chicken that was quite pink and in some spots red. That was something we brought to his attention on our own approach, given that he never checked up on us. He then insisted it was “the regular chicken”, that wasn’t the dispute, but of course the language barrier interfered with his ability to know what we were actually complaining about. He then takes it back, only to bring us a plate with more raw chicken. At this point he didn’t bother inspecting to insure it wasn’t raw, just served us it. Needless to say we refused to pay for a meal we couldn’t enjoy, and left. I urge you, if you want quality Mexican cuisine, there’s much better places that have quality assurance that you need to visit.