Arby's

I went to get the Diablo dare promotion which offers a free milkshake because it's super spicy. This location doesn't have a milkshake machine but you will have to pay full price even if you are not getting one of the items promised in the promotion. I got the brisket sandwich which is ok but overpriced. It is spicier than most fast food but not spicy enough to need the milkshake. My low grade is not about the sandwich but about the location. If they don't own a milkshake machine they should tell you that when you order and offer an item with a similar price to the shake instead. I followed the link that the owner sent and submitted the form. I will let you know if they contact me for follow up. Update: I didn't think that somebody would contact me about my review, but they did. It seems that Arby's knows that it takes less to keep a customer than to get a new one. They contacted me, sent me some coupons for free meals, and then they contacted me again, to see if I was satisfied. My review went from 2 stars to 5 stars, best Customer support I've received from a fast food place!