Baskin-robbins

I was anxious to try the new Valentine's flavor and was treated to quick, thoughtful, friendly service as well. My server even made a genius suggestion that sent me merrily on my way with an additional treat. The Secret Admirer flavor was great with the raspberry and rose combination. Two thumbs up for B-R, Rowlett 👍👍🙌

I’ve ordered from them twice in one week and both orders were cancelled by them. The first one I understand because of the icy roads but today it was cancelled for no reason!!! It went thru 3 Ubers drivers showing up to get my order then all of a sudden I received a cancellation with no reason as to why!!! I called them twice and let it ring and ring with no answer!!! I will never order from them again!!

Ice crystals galore in both our cones taste like freezer flavor. Like they dont know to scrape off the ice and freezer taste. Gross. A lady was giving us samples and just walked away to do the drive thru. Rude. Then took awhile for another lady to come and finish helping us. No apologies. No one said goodbye or thanks for coming when we left. Will not be back.

All these other reviews are true! They shut everything down early (an hour before closing time) and horrible customer service on top of that. Our usual Baskin Robbin location is in Murphy but their waffle cone machine was broken so we decided to Drive all the way to this location in Rowlett. Since it’s much further, we called and spoke to Valeria. She assured us they had the cookies n cream icecream and chocolate chip icecream in stock. We drove the distance, and when we arrived, to our unpleasant surprise, half of the icecream flavors were stored away for the day (including the cookies n cream and chocolate chip flavors). Natalia told us they had been put away for the day and that they usually put half the icecream away at 7pm. We asked, why when we called, they assured us they had it in stock. We would have never driven the 20 minutes to this location. We also told her they are not closed until 8pm, why would they put the icecream away at 7pm??? Natalia rolled her eyes at us, and repeated to us that their policy is to put the icecream at 7pm because they close at 8pm. This is a horrible location and I don’t know any other location that does this. Save yourself the headache and avoid this location!! Never again!! I will stick to my awesome Murphy location.

Me and my family showed up a whole hour before they closed, went up to the door and it was locked. Then we went through the drive through and were told that baskin-robbins was closed due to they were cleaning already. Once again it was a whole hour before closing time!! We will NEVER be going back. I tried giving them a second chance after having the exact same thing happened to us the first time but this definitely sealed the deal. I like supporting small business but this is just beyond ridiculous. I wish I could give 0 stars because they obviously dont want to stay in business or earn any money.