Sonic Drive-in

Ticket #480, We arrived around 9:50pm at #1 station, and placed the order in the app at 10pm. We then checked in. We only ordered 2 drinks and Ice cream. Around 10:10pm, they turned off all the lights even though the app said they closes at 11:00. That is fine, other cars were there. Around 11:15, we got the message on the order station that "Izzy is bringing out our order". We were 1 of 3 cars out there. 10 mins later, we were still waiting. I pressed the talk button, and was told that they were closed. I responded that I have not received my order. "They will check on it" he said, but I could see that they were cleaning and dancing. 10 mins later we were the last car, and I could see that they noticed my big blue truck, in the dark at #1 station, but no one asked to help us. What happened to the customer service? Now I was angry. So I got out and knock on the door. No one answered. But I could see them counting money and cleaning. I knocked on window more stern, then a slender African American girl opened the door to say that they are closed. I explained my situation, then the manager came out to say they are closed! I explained my situation for 3rd time! I was told to lower voice. I didn't, so got kicked off property with no order. As I was leaving, I noticed her smiling and laughing to her co-workers. See picture. This will be a review on Yelp.

I usually keep negative comments to my self and only post good reviews, but this was horrible. The mozzarella sticks and tater tots were cold and tasted stale if that makes any sense. The marinara couldn't even save them. The crispy chicken sandwich only had lettuce, as requested, except the lettuce was bad and brown. The bun was squished as thin as a pancake. The chicken patty was so cold and old that I took a single bite and couldn't chew it. It also was so small it didn't even fit the bun. The only decent thing was the sweet tea I got.

For the love of God, save yourself some frustration and order from a different sonic. Every time I've come here, they've been consistently bad. They don't mix their blasts... but just put a scoop of your candy on top and try to call it a mixed ice cream? Seriously? And tonight I ordered a cherry limeade and was given a drink that tasted like watered down sprite with a cherry in it. No. It's got to be a management issue to be so CONSISTENTLY bad.

We waited for someone to take our order for 15 minutes, pressed the call button 3 different times yet no one answered. We moved our car just to be stared at by a car hop that looked at us as though we had committed an offense. Needless to say we backed our car out and vowed we would not be returning SINCE THIS WAS OUR 3rd time this has occurred within 2 weeks. My advice, go to Mr. Gattis next door, they’re service is quick

I tried to give them multiple chances, but I'm just gonna take the longer drive to the Pecan st. location instead now. They are very very hit or miss on quality. First time they missed half of my order and took multiple conversations to get them to fix it, and they still got my order wrong, but I gave up on that. Second time they get my order pretty well. Their time they burn half of the bacon in my kids' quarter pound, and leave burned black Fritos in their wrap. All of this happened within 1 weeks' time. Sorry, but this can't be just having a "bad day".