Jersey Mike's Subs

Geat Philly cheese steak and other subs. Great selection of of meats that are sliced on order. You can choose the size of sub you want from a small for small appetites or a Giant for people with grate appetites or to share with others. Now they have more choices in bread selection. Fast and friendly service.

Today we ordered our subs by the website at 2:31 PM. We were told they would be ready for pickup at the Round Rock store at 2:45 PM. I arrived to pick up the order at 2:55 PM. I went in the store to check on my order. I was wearing a motorcycle helmet with the clear visor up. The cashier asked for my name. I told him who I was twice because he didn't get it the first time. He checked and said it was not ready yet. I went outside to wait for the order. At 3:10 PM I went back inside to check on my order. The same cashier gave me a bag. I checked inside and knew it was not my order because the sales slip indicated it was for Cheryl. I handed it back to the cashier and told him it was not my order. I gave him my name again and he checked around the counter, and another employee started looking around the cash register. The first cashier told the other employee he did not find the order. The other employee checked the cash register area and found the order and gave it to the cashier. I went back outside and waited for my order. I went back in at 3:25PM to find that my order was complete and sitting on a table that two employees were pointing to. I requested to speak to the manager about the service. I showed her the message from Jersey Mike's saying the order would be ready at 2:45PM. She said "well we have all of these orders ahead of yours, and my employee could not hear you because of the helmet you had on. It is courtesy for you to remove your helmet so he can understand you." She blamed me for their incompetence of losing my order. I would have given this bisuness no stars, but they have to get a least one for you to respond.

Update three weeks later (3/5 stars): I went back again to try and claim my replacement sandwich but sadly they no longer have the meatball sub on the menu. Truly disappointing. Update two hours later : (4/5 stars) The assistant manager contacted me (within a few hours of my review) and informed me that their warmer wasn't working properly and my sub accidentally went out cold. She wanted to make things right, and that is greatly appreciated. Original review: (1/5 stars) I came to this location from Georgetown because they have a meatball sandwich and the GT location doesn't. My sandwich in my togo order for the 'hot' meatball sub was cold. Not just 'it isn't as hot as it should be' but like it just came out of the fridge cold. Really disappointed.