Chicken Express

This is the worst Chicken Express I’ve been to. I waited in the drive thru for 30 minutes with two cars in line. I paid about 16 bucks for the smallest tenders I’ve ever seen at a Chicken Express. The tenders were basically nuggets and I know this isn’t up to Chicken Express standards. I don’t know how this store is still in business, I will never return to this location. I would advise everyone to choose a different chicken option.

This locatoin is close by my house, and we maybe go there about once a month to get tenders, and gizzards. We went today on 3/15, and order. They did not have the gizzards ready, which is understandable, cause not many people order gizzards. I noticed when I got them they really big. It was because they had just made them, and they were frozen and most likely clumped together when they fried them. Needless to say, I bit into one, and they were still raw/pink. They also forgot the mashed potatoes that go with the chicken. I called to give feedback, not complain, but when the young lady claiming to be the manager, said she was training a brand new staff, saw fit to interrupt me and talk over me, She tried to offer me more gizzards, and mashed potatoes, if I went back within 7 days. Sorry, I generally try not to make it habit of getting fried greasy foods all that often, and I'm not going back in 7 days. Then to be so rudely interrupted on the phone letting her know that this was unacceptable, just put this whole situation over the top. I get that you are short staffed, and traning. A lot of places are like that, but communication needs to remain professional. Won't be going back anytime soon, except for maybe a partial refund if I am able to communicate with the GM.

Very disappointed. I love chicken express mainly because of their spicy tenders. Went last night for dinner and after waiting five minutes to be acknowledged placed my order. When I got the food the chicken strips were horrible. I think they had been under the heat lamps since lunch and both the chicken strips and fries were lukewarm at best. I will stick to my favorite location in Taylor, Texas from now on. I didn't think there was a worse location than the one in Rockdale, Texas but you guys certainly proved me wrong.

This location used to be great for years. Now prices increased and the amount of food decreased. Chicken tenders are whimpy, thin and don't begin to satisfy a lunch or dinner appetite. Even the gravy cup decreased in size by half.. The orig flavor now always has a touch of the spicy batter every time! I don't like spicy. Gives me immediate heartburn. Ordered 3 extra rolls and was charged $2.06 which is almost $.70/roll and they hadn't baked thoroughly. The 32 oz tea has barely any ice every time now. It melts before I even start drinking it.. Last time I made a u turn just to get a cup of ice..charged me for a cup of ice. won't be returning anytime soon. I will just drive further to Kyle.

So I thought fast food was supposed to be fast!! I pulled up at the driver thru and was literally in line for almost an hour, I couldn't leave because I had someone in front of me and someone behind me, finally when I got to the speaker to order the guy was going to take my order and then said "oops sorry I'm not ready hold on".... really?? You guys need to either hire more people or re-train the people you have there.

Went to the location on E Palm Valley Blvd for the first time tonight and so disappointed. The service was great but the food wasn’t fit for my dog. I got an order of spicy tenders and they were hard and tough as though they were sitting under a warmer all day. The end of my roll was crispy too. The fries and poppers were fresh at least but that’s all that was edible. I definitely won’t be returning

They used to have better service. It was just ok. When told they didn't have mashed potatoes available, they had limited choices to substitute. We asked if we weren't able to get what we wanted could we please have some extra gravy to use on the fries we ended up getting. The employee was resistant to make the customer happy. We got home and realized that they still messed up our order.