Starbucks

I screwed up my order pretty badly and caught my own mistake before it ruined my drink. I apologized and asked if I could pay to fix it and the barista waved it off, said it was fine, and made another fix that I overlooked in my exhausted stupor. That is great customer service! I would have ended up nauseous and gross if I hadn't caught my own mistake, and the fact that the staff fixed something I messed up with grace and understanding is just awesome. Apart from it being busy at times, this location has always given me great service and great drinks.

When I was working in the Covid Box at the outlet...I would go in here every morning for my coffee. I love the questions of the day and the fact the recognize my face every visit keeps a smile on my face. I will definitely miss this location. Thank you morning crew for a great experience everytime I come in. I miss you guys so much.

I had my elderly dog in a shut stroller (and on a leash) inside this Starbucks. While waiting in line, a female employee came up to us and rudely said that she’s the manager and if the dog is not a service dog then I cannot be in here with him. Her tone was very rude and almost discriminative. I have always taken my elderly dog in the same shut stroller to many Starbucks locations and never once was treated so rudely. I felt discriminated against at this location. Maybe Starbucks need to teach this “manager” to greet first and talk nicely (and politely) with the customers.

This is the slowest Starbucks I've ever been to. And it's small, so everyone was crammed inside like sardines in a can, waiting for their drinks. It took me ten minutes in line to order, and another 16 minutes to get my drink. I was waiting with my toddlers, so it was stressful and not worth the treat for myself. The trash cans were also overflowing and the place was overall dirty. The baristas were pleasant and got my drink right, though. So that's something.

Just want to give Kaylee a shoutout for exceptional customer service as well as being so acknowledgeable & empathetic towards healthcare workers and offering me a free coffee while I waited for my order, as I just got off my shift. Awesome Job and it’s people like her that show simple forms of kindness that can make anyone’s Day! You rock Kaylee!