Chipotle Mexican Grill
1936 IL Route 83, 60073 - Round Lake Beach
Recommended by Sluurpy:
2025
2024
2021
#13 of 34 restaurants in Round Lake Beach
Updated on
€€€
Mexican
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
54/100
Data Completeness
72/100
Verified Dish
Add Missing Dish
🌳
Outdoor seating
🚚
Delivery
🥡
Takeout
🍽️
Dine-in
🍺
Alcohol
📅
Reservations
♿
Wheelchair accessible
♿
Accessible restroom
😊
Casual
👥
Good for groups
📊 Popular Times
Not busy
Moderate
Very busy
📷 Photos (11)
+3
more photos
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Photo 1 / 11
100%
Google Reviews
836
Google reviews
Great location....oh but I suggest going into the store during peak hours (11 to 1 & 5 to 8) to get it in a timely fashion. The app doesn't care about flooding the store with hundreds or orders at the same time & waits can be long. They do the best they can
Google
My order from today. I ordered from Doordash 8:19pm. This is what I got. One Burrito was unwrapped and the other one WAS NOT WRAPPED AT ALL. It was not Dasher fault because the bag was sealed. Disgusting. I was ordering from you every week and it was my last time. I DO NOT RECOMMEND!!!!!
Google
I’m the one in line. There were employees having a personal conversation about how they don’t want to be there and it took them a solid minute to acknowledge my presence after making eye contact with me. While placing my order they transition their conversation from English to Spanish and the man in the back handling the food prep uses derogatory language, which was about me to the co-worker making my food (probably thinking I do not understand Spanish as I don’t look as if I speak it). A third person comes out to ring me out, joining their conversation on how their staff members are late. It was a very sad and rude experience. When placing my order, I said please and thank you over and over hoping their attitude and mood changes. That never happened. My future business is lost. I’m leaving this review in hopes the demeanor of this places changes. I cannot be the only customer treated these manners.
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Google
I ordered Chipotle from this place many at times it's never been the top quality Chipotle but it wasn't terrible today I had the worst experience I've ever had in any Chipotle ever, I ordered a burrito bowl a bag of chips and a drink to be delivered, I got the order at a good time no problem with delivery at all but when I received the order I barely enough chips to cover the top of the tin tray that the burrito bowl comes with 15 chips tops And they were stale as all hell I then proceeded to open up my Bruno bowl where there was barely any meat which I got half and half chicken and steak I found two pieces of steak and three pieces of chicken and one of those pieces of chicken was all fat, completely uneatable and the rice was harder than you could possibly even imagine half the bowl was not even edible I tried calling these people back several times for 30 minutes nobody ever picks up the phone, I knew this Chipotle was not the best of Chipotle could offer but they certainly showed that they have no quality control over any of their food todayI don't think I'll be going back to this Chipotle anytime soon I would most certainly drive another distance if I wanted to go to Chipotle. And I'll definitely be asking for a refund but knowing Chipotle they'll probably deny everything even though I have pictures
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Google
This chipotle in round lake beach gives MUCH smaller portions of rice and chicken than most other Chipotle stores do. Unfortunately, if we order from door dash it comes from this store. If I am picking it up, I'd always choose to go to a different chipotle that does not skimp on portions.
Also, the only difference between their large bag of chips and the regular at this store, is the sticker. Save your money and just get the regular sized chips if you have to go to this store. Either way you go it will only be a small handful that barely covers the bottom of the bag.
Given the numerous previous complaints on the same issues, I can only guess there will be a boilerplate reply to my post that starts out, "we are glad you enjoyed your food...." blah, blah, blah, we didn't really read what you said and have no intention of resolving the issues.
BTW, I did already report my experience via the website suggested, but have not received any response.
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Google
I used to love going here. With that be said , my last pick up was terrible . Terribly understaffed and totally disorganized . Took forever to get my "call ahead" order. Employees were trying their best in an unacceptable situation of being understaffed , they were confused and disoriented,they did not know who to wait on next, or where call in orders where even, sad situation . Whomever is managing this place , get it together, I hold you responsible . I won't be going back for sometime ..
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Google
This location is an absolute joke. A disgrace 3 of the last 4 online orders have been messed up. Have dealt with customer service online twice about this and once directly with the store. What’s the purpose of having online ordering clearly stating which ingredients you want and still not getting what you want? Avoid this place at all costs if you’re ordering online. With COVID going on it would be nice to trust online ordering, but I promise you this place will mess your order up.
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Google
The manager never wears a mask properly. Mask is either under his nose or so loose that it’s not even covering his mouth as he yells out directions and orders, while preparing food. Will not go there again if he’s working.
Google
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