Pizza Hut

Whoever the shift manager is at 2927 Ridge Rd in Rockwall, Tx is an absolutely disgrace to the Pizza Hut brand. Very rude, withheld name, hung up in my face 3 times all over an $18 order. Hopefully the calls are recorded so they can be reviewed. She is a tall Caucasian lady with dark hair and I have never experienced this type of customer service from an establishment, EVER. I'm still mad at that lady. Phillip the real store manager resolved this issue very professionally and I was please that he contacted me on his off day and understood where I was coming from. Offered a credit and additional training for staff. Thank you Phillip.

Keep ordering pizza with extra sauce but most of the time we get cold pizza with just cheese and crust. Manager always offers to send another one if we call and then they do it right. Not sure why they can't get it right the first time. You can see by the photos that its pretty bad. Manager was short and unprofessional when spoke by phone to request a refund. Finally had enough of this place and will not patronize this location again. Have given them chances and stopped using the location but started up again and its the same. About 85% chance it will be bad food and about 15% it will be normal. Dominos in Rockwall is always great.