Dunkin'

Hit or miss service. The gaggle of a “line” that accumulates in the parking lot is enough to make you want to go somewhere else. If you make it through the line you might get a professional encounter or you might get some stoned out of their mind teen with an attitude. Make sure you check your order before leaving the window and take your receipt. Back to back visits I’ve returned my order 3 times at the window because it was incorrect. The order was taken down incorrectly and I almost let them charge me for it before I noticed the order was almost completely wrong. It was a simple order of items that are on their menu with no complicated +/- requests. 3 different people came to the window and one had an attitude about fixing their mistake. I usually just make coffee at home or go to a local small business but sometimes I’m willing to pay for convenience. If you can’t provide quick service correctly and consistently then there’s no value in supporting your chain. I’ll just remember that from now on and go to a local small business for coffee. At least then I can feel good about my purchase and support a small business rather than over pay for the wrong order and get an attitude from the dumb little girl on her phone all day.

Normally i never have an issue with this dunkin but today i thought itd be nice to get the kids hot chocolate and donuts for breakfast. My drink wasnt full by any means, our frozen chocolate tasted like they had accidentally put a coffee/mocha syrup in there instead of normal chocolate, one of the hot chocolates was super watered down, and none of my drinks besides the “frozen chocolate” had whipped cream. I usually never complain and i love dunkin but our experience today really ruined the surprise i had for my family.

Went yesterday around 4, there was no line and a few people in there so it wasn’t like they were insanely busy…. Asked for a hot chocolate the cup was a little kore than half full and when served the drink was lule warm at the very best. When I pulled up to the window the kid just opened and stared with his hand out no greeting at all… this location is terrible. I will make it my mission to drive the extra bit and just visit the E State location.

I went to this location because of the bad customer service at highcrest and the service at this Charles location was even WORSE!! I ordered a simple iced tea and received watered down light orange water no brewed taste then called to ask for the manager and they stated there isn't one here they left how convenient. I asked them to look at my tea because I am not paying 435 for a watered tea. Then they gave me a bitter dark odd tasting drink when I let them know that this isn't acceptable tea. Dunkin in Rockford has severe customer service, inaccuracy of orders, and lack of professionalism issues. It is grossly apparent just how bad all of the locations in the Rockford area are being run and why everyone takes their business to Starbucks. The management and training is obviously horrible here having teenagers working the drive thru with an attitude giving terrible service along with making basic drinks orders either wrong or watered down and underfilled cups. I will never do business with them again. I love dunkin in other cities but the Rockford region is being terribly managed and clearly hasn't trained their employees well.

The black/mixed manager guy is soooooo rude and has no customer service skills not many people that work here does. But surprisingly the team workers are so much more professional then that manager. He wouldn't even give me corporate office number. He didn't want me to let them know that he called me names for getting back in line and telling him he gave me the wrong order. Wouldn't just give me my change back he had to make a big deal out of me getting my change back for receiving an item that I'm allergic too and could have made me so sick. An item I would NEVER ask for. They did not repeat my order so this wouldn't happen. If you didn't hear me then ask me what I said before handing me just anything.id rather travel further just as my parents do because of this young mixed guy that is super rude plus they aren't clean enough the coffee here tastes as if they don't clean their machine or the pot for the next day. The lines be too long for them to have horrible tasting coffee. You pay way too much for it to not get the best tasting coffee. And their prices for their food is ridiculous and over priced. It was so high for two stuffed bagels that should of been a dollar turned out to be 4 dollars and their drinks are nasty who made up the menu? My goodness.

This is the third time that I buy a large hot drink but instead they give me a medium drink in a large cup, when I told the person at the window he ignored me and closed the window( i was explaining to him in a calm way) they should better train the workers in this location and give the people what we pay for.

Literally to worst DD in the area. Seems like a bunch of younger people who have no idea about customer service. The line in the mornings is extremely long. They always get my order wrong. I complained to Corporate who advised someone would be contacting from this store to resolve my issues with them, and no one ever called... surprise surprise... Seems like the issues are most likely from the supervisors down. They practically throw the food in your car and before you can even ask a question their backs are turned and the window is closed. If you wait and tell them something is wrong they get an attitude with you. I have to go out of my way to other DD, or just go to the other donut shop that is not too far away. The food and donuts are good when made right, but you can't even count on that to happen with this store. Save your money, and go somewhere else. Seriously