Wendy's

TRAVELERS BEWARE! Avoid this Wendy’s! The one redeeming quality about this restaurant was the server who took our drive-thru order was quite pleasant. I stopped inside to use the restroom and was shocked at how unclean the facilities were. Kitchen gloves and a cigarette butt littered the floor of the bathroom and all areas of the restaurant were filthy. Unfortunately the service, apart from our order taker, was rude and slow. I placed a mobile order through the app 15 minutes before arriving and it still took 20 minutes to get our food, which was of poor quality. Stale tasting bread, slightly above lukewarm food and unseasoned fries. No condiments were included with our order despite me adding them to the mobile order. I expected better of this Rock Hill restaurant and hope others will learn from my misfortune.

I understand that some restaurants are understaffed but to have the dinning room closed and have the drive thru wrapped around the store and doing what seems to be serving one car at time is ridiculous. What's even worse is getting to the window and seeing 5 employees standing there. Yes, I counted 5 employees in the drive thru area with 3 just standing there and the other 2 taking money and the other taking orders. Since, I waited in line for so long my food was cold of course. I've worked in fast food and yes it sucks at times but at least gotta try to do better. (From the picture looks like only 4 but there were 5)

Worst experience ever. This is unacceptable for food service. I ordered Dave's double combo only ketchup,mustard,pickle biggie sized and 10pc spicy nugget. 1st I had to repeat my order and correct order taker multiple times about my food. Once it was correct on screen I then waited 1hr til I was at window to wait another 20min on my food. The window girl took my card for payment and held it in her possession til I was about to get my food. I overheard employees and Manager discussing my food was made but obviously given out already. The manager was not managing her crew properly because she too busy taking orders and making drinks. The window girl kept scratching her head and even went to restroom while my food was being prepared. It shouldn't take 20min to make a Dave's double only ketchup mustard pickle, biggie fry, and 10pc spicy nugget. Once I got my food I pull off and get home to see my 10pc spicy nugget was forgotten. My fries tasted like they been sitting under heat lamp since I ordered them over 1hr ago. My Dave's double was soggy and my meat wasn't cooked thoroughly. This is unacceptable food service. This location need a training overhaul immediately or be shutdown. I could of gotten food sick from that food. This is not my only bad experience from this Wendy's. Quality pay + Quality employees = Quality product. This Wendy's experience guaranteed had Dave is turning in his grave.

The absolute WORST Wendy’s I’ve ever been to. I’ve have went to this Wendy’s about 6 different times within the last 2-3 months since it’s the closest one to me. I have waited 45 minutes or more in the drive through for two of those trips. The other three trips I was told the “system was down and couldn’t take orders.” Now, my sixth time, I am literally sitting in front of their drive through speaker typing this. Its Sunday at 8:30pm and I’ve sat here for about 10 minutes with no one coming to the speaker. I finally drove around to the door and attempted to go inside but the doors are locked. All of the lights are on however. I am a decent fan of Wendy’s but I refuse to attempt to come here anymore. I have tried to contact someone and been on hold for two hours with customer service. I asked to speak to a manager when the called the store to speak to someone about my experience and they have hung up on me. Please do NOT go to this store. It is a waste of time guaranteed. I HATE leaving reviews like this but maybe this will finally get some attention from someone so they will contact me.

The food was except for the pickles we are to be left off. The 20-minute wait was a drag but there was only 2 people working. Better than last time when we didn’t get half our order but was charged for it! After 6 months tried again. And no one responded to when we reached out. So we didn’t bother this time.

This is the worst experience I have ever had at a Wendy's. First of all, you can hear that the employee does not want to be there through the drive thru speaker. We went at 2pm. They only accepted cards. We wanted a frosty but the machine was broken. We completed the order and saw that they had cookies. When we got to the window we tried to add some cookies but the employee said the they don't do add-ons in a rude manner. She continued to have an attitude as she handed our stuff out the window. She handed my card back with no receipt. The food was ice cold. We will never come back to that Wendy's! I have always had issues with this Wendy's but this was the last straw. Avoid this Wendy's at all cost!

This was the most miserable dining experience I have had in many years. I was there for lunch with three friends from work. We walked in with a couple that had a van full of kids waiting in the parking lot. Somehow, the couple got in line between our 4 person group. To begin with, there is only one register at the service counter. Nobody offered to take anybody's order for several minutes. After about 5 minutes, the clerk said we might want to use the drive through. Evidently there was already an order in the register. THAT customer was standing in the parking lot waiting for a friend to bringca different debit card because hers had been declined. The store SHOULD HAVE VOIDED HER ORDER and continued to help other customers!!! (If they had a 2nd register, this would have fixed this issue) Well... 5 more minutes later, after that was resolved, it did NOT get better! The sales clerk would take ONE order and leave the register to help pack THAT order. The lady with 11 kids was in front of me. The sales clerk left the register to help her order of 11 burgers and 2 chicken tender orders. I was in the restaurant 20 minutes before I placed my order!! My friend from work behind me in line never even ordered! This Wendy's is the most DISORGANIZED "FAST" Food operation I have ever witnessed! They need help!!