Tcby

Wasted $17 for 3 ice creams. Will never be going here again. We felt rushed by the gentleman behind the counter, he never greeted us when walking in, and didn’t want to give us any time to think what we wanted. The ice cream did not taste good at all either, very disappointed that we wasted $17 and didn’t get to enjoy it.

Owner is beyond rude!! I had my first visit there today, but it will be my last. Too bad I didn't see the reviews prior to going there. I ordered the brownie mix yogurt, but the owner barely scooped any brownie bits in with the yogurt. I asked if he could add more brownie bits in. He proceeded to say, "What? Huh? What?" with a very nasty tone to his voice. After calmly explaining what I meant he was still confused, and still had a nasty attitude. I told him that I didn't want the yogurt. He was very upset and uttered a few nasty remarks from behind the counter. I told him I would never patronize his business (or lack thereof) again. I went there with my mother-in-law, and we asked for samples prior to buying. I think he was upset that we asked for samples (very stingy, cheap business owner). He never greeted us when we walked in. The yogurt was not very good at all. The place looks dirty, and the add-ins for the yogurt looked stale and old. I hope this place goes out of business. Rochester is a very nice area, and they don't need crappy businesses and business owners like this taking up space in the community. What a damn shame!

I'm thinking this place doesn't get enough business to keep the product fresh. My psychedelic sorbet was a old mix of flavors, don't get it. I tried a sample first and seemed OK. When I bought a cup, I realized it was freezer burned. My kids didn't finish their ice cream flavors either saying they tasted funny. I kindly let the owner know my sorbet was freezer burned as I threw it away. He seemed to know that and did offer me a different flavor. I declined and we were leaving. Owner need to make smaller batches or fix the freezer temps to keep the product at the correct taste and texture. Bummer...

Bad, just bad. The Troy TCBY location closed and I’ve been having frozen yogurt withdrawals ever since, so when I was driving by and saw one here I got excited. First the owner Is rude, second I ordered a shiver and the Oreo tasted old and stale and it was honestly barely even blended together. Plus the cup was only about 2/3 full. Not to mention the place was dirty and gross. I will never go back. I don’t recommend you do either.

Went in on a nice day and thought “wow, this place isn’t busy at all!” And no wonder... I ordered a hot fudge sundae with chocolate ice cream and the fudge looked like Carmel and was melting and looked gross. I asked if he could make it a fudge brownie sundae instead, like the picture on the menu. He tossed some brownies from the fridge on top, and pushed it towards us and said “here you go”. My boyfriend had anxiety when I told him I didn’t want him to pay for it. It looked nasty. We apologized and left. I will never ever go back.