Chicken Shack Restaurant

213 W University Dr, 48307-1941 - Rochester
American
★★★★★ ★★★★★
77/100
1147 recommendations

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77/100
Sluurpy Score
1,147 total reviews
Tripadvisor
3.5/5
36 reviews
Google
4.1/5
519 reviews
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Contact Information

📞 Phone: +1 248-656-1100
📍 Address: 213 W University Dr, Rochester

🕐 Opening Hours

Closed
Monday1 10:00 AM - 10:00 PM
Tuesday2 10:00 AM - 10:00 PM
Wednesday3 10:00 AM - 10:00 PM
Thursday4 10:00 AM - 10:00 PM
Friday5 10:00 AM - 10:00 PM
Saturday6 11:00 AM - 09:00 PM
Sunday7 10:00 AM - 09:00 PM

Google Reviews (8)

E

Elizabeth Davis

2 weeks ago
★★☆☆☆ 2/5
So no one where’s gives , the black guy was eating while preparing food for customers , and the white girl in the picture was picking her nails over the flower . Why aren’t they wearing nets as a couple of them too ok there hands and pushed their hair back and why no gloves . Also every counter was dirty and I was the only customer
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Google
S

Susan O'Connor

2 months ago
★☆☆☆☆ 1/5
Ordered two meals today (chicken bites and chicken wings), came to $40 😯 (They charge a credit card fee due to COVID.) Messed up on one of my meals. Had to go back in rush hour traffic for the correct side. You’d think the manager would offer to take money off my bill or to give me something extra for the error and inconvenience but nothing. Had to ask them to remake the food since it was all cold by then. Total time from driving there, driving home, driving back, waiting for food to be remade and driving home was over an hour. Please pay attention to what people order as it’s an inconvenience to your customers and then not to make it right. If you say customers have to pay higher prices due to higher salaries due to rising costs, then better train your managers in customer service. I’ve ordered from this location a lot including for large family meals and I won’t be back. Feeling like a very unvalued customer. 👎🏼 Will spend my hard earned money at other businesses instead!
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I

IKON Lewis

2 months ago
★★★★☆ 4/5
Good food. Parking lot is kinda dangerous. Someone walked out and stepped right in front of me as I was pulling through. Be careful or you won't get a chance to enjoy your chicken and ribs.
Google
T

Tiffany Drane

a month ago
★★☆☆☆ 2/5
Food was ordered over the phone and the ready time was 10 minutes. Got there 10 minutes later. And then had to wait another 30 minutes before the food was ready. The food was delicious though
Google
P

Precisioneer21

2 months ago
★★★★☆ 4/5
The 2 young ladies on the register are polite and attentive. The order was right on and food was the original chicken shack taste.
Google
S

Sungjoon Kim

4 years ago
★☆☆☆☆ 1/5
We’ve been here so many times and it was good. Today new employee didn’t bring our order and waiting long time. Figure out he delivered it to another table and no words to us excuse or sorry. After long wait he brought broken order, less pieces and less side order. So disappointed service and seems like wrong hiring processed. Finally brought correct amount that we ordered.
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Google
K

Kelly Esau

4 months ago
★☆☆☆☆ 1/5
I think you guys owe me at least 3-4 small coleslaws. If you order a small coleslaw as an add-on for a dinner, it’s never in the bag, but you still charge $2.75 for it. You have to order it as a completely separate item or the employees don’t read it😡
Google
T

T C Sully

3 months ago
★★★★★ 5/5
Did not know chicken could taste so GOOD. BROSTED POTATOES..WOW It is pricey, but you get EXCELLENT FOOD
Google

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