Chipotle Mexican Grill

The half-empty front bowl in the picture is the one represented by the lid in the other picture. A few things: TINY portions Front door locked with no sign indicating why or that we should go through the side door. Online orders only, which I get because they're heavily understaffed. Heard folks yelling at each other in the back One bowl was supposed to have steak, rice, and queso, but it only had rice and about 8 pieces of steak with no queso. I've worked at chipotle for a few months before, and a lot of things can come down to short staffing and overwork because the company itself has some really bad management (and i imagine these folks arent getting paid enough to care more), but the portions were exceptionally bad, items were missing, and they ARGUED with us when we came up with bowls that were clearly missing items. tl;dr. Don't come here if you want a safe bet for a good meal (but then again, I could say that for most chipotles. It's a mess from the top all the way down)

My order was scheduled to be picked up at 5:30pm. I ordered 45 minutes in advance. It is now 6:19pm and my order has not yet been started on not to mention finding the doors locked when arriving with no one addressing what's going on. Very frustrating. Close your doors if you can't take care of the customer's so we can go elsewhere. If I hadn't payed online I would've...

Normally, I enjoy all of my food from this location. However, tonight was exceptionally bad. I ordered a double wrapped, double steak fajita with guacamole at a hefty additional price! I received a double wrapped 1/2 filled with white rice (with no seasoning, just plain rice) single steak with 7 pieces total, 1tsp. guacamole, 1tsp sour cream, like 12 pieces of corn and about the same for salsa, no cheese, no fajita veggies wrap. Don't even get me started on the baby hands used to apply the lettuce. The 1/2 that held all of my other ingredients I paid for, were so minor you could barely taste them or see them. It made for a fun game of find the ingredients. Chipotle can't even use the excuse that my fajita accidentally missed part of the station. Technically, some of the ingredients I ordered made it onto my order. Someone looked at my burrito for a few seconds and thought, "Yep, that's a solid order. Nailed it!" My fajita was shorter than the length of my hand. Both ends of the fajita had 3 inches of non used wrap for 6 in of room they didn't use. You can see the overlap of tortilla in the pic. I added my own salsa and seasoning and had even more overlap when I rewrapped it. I am very disappointed!! I used grub hub and of course paid $14 extra dollars in added on taxes, fees and tips. Do better Chipotle!!! For now you've lost my business. Additional side note: My husband just got home from work and sat down to enjoy his chicken burrito. Great news, we found my extra steak I ordered! Well technically, they replaced his chicken with steak. On the bright side, most of his ingredients were there if you really looked for them. Sadly, no cheese or sour cream. Luckily, there was a ton of unused tortilla I was able to fill up with ingredients from my fridge.

I had heard horror stories about to go orders from this place... I should have listened. Ordered a large to go order from this store to pick up at 4:40pm, got my confirmation and payment processed, everything seemed good. When I arrived there was a sign on the door saying there hours that week were from 11-4... No explanation as to why and no other indication their hours had changed. The store was closed. After calling customer support and waiting on hold for 30 minutes, I was able to obtain a refund- but my Nephew's bday party has to make other arrangements for food and I just wasted over an hour of my time. Chipotle is no longer reliable, order at your own risk.

I normally love Chipotle but this was one of the worst experiences I've had. When I walked up to the counter, it was in complete disarray. Food splattered all over. The counters were not clean at all. They weren't busy at the counter or the seats in the store but could have been after a rush? When I ordered, I could glean why. It was very clear that the staff did not want to be there. Rather than take any care in putting the ingredients on, they carelessly "splashed" them on. Then, rather than roll up the burrito, it was quickly folded over and closed in the foil. Normally, I would chalk it up to the employee having a bad day and go about my business but when I got home and started eating, I ate half of the burrito as a soupy rice and sour cream mess before I got to any of the other ingredients. When I did get to the meat, the chicken was bland and had no flavor. I gave it a few more bites hoping the best was at the end but it just wasn't good so I ended up throwing the last bit away. Hopefully this is just a one off situation for this store and I can try it again next time I'm in town. Though, it left me very disappointed.

I go to this location quite a bit and the staff is friendly and hardworking. Last time I went they forgot to put my chips in my bag and I didn't notice it until I got home. That was partially my fault for not checking. Overall just another busy Chipotle that the staff tries their best to keep up during the rush.

On 3/11 between 5pm and 6pm it was super busy with the line all the way back to the entry way door. I really don't mind waiting at all because the food is so delicious! There was one thing that irritated me very much. The cashier not helping her co worker. There's one guy doing everything to put the food together for us and she just stands there watching him with her arms crossed. Where l work, we work as a team and help each other! That makes the work day that much better! Other than that, l love Chipotle!

They are out of many ingredients, do not accept cash,and the soda machine has no ice. Every Karen in line makes a huge deal about these issues so the underpaid employees are being yelled at in the line. In their defense you wait in line 15 minutes to find out they don't have what you want. Every table is covered in garbage. Avoid this place