Panera Bread

I don't know what happened to the quality, but panera used to be good. My chicken salad sandwich had practically no chicken on it, just bread and lettuce. I had to go up to ask for my baguette that is supposed to come with my soup and the worker literally just ripped a chunk off the loaf and physically handed it to me. I'm not too bothered by that, but I know that's not proper for a restaurant. My daughter's grilled cheese had ONE slice of low quality, burnt cheese on it. My sons got mac n cheese that had a film on top because it had been under a warmer for too long. Too bad. I used to like Panera.

The food was good. But the customer service was not. The utensils they gave me was so dirty, I went to the counter and ask nicely and quietly if I can have another set of utensils. The server had so bad attitude, she was holding spoons and forks but she just put it away and throw me a set of plastic, to-go spoon and fork.

This location isn’t perfect but some of the employees are wonderful so I come back. I wish they would communicate before hitting my order off the screen without saying anything to save on their service times. Had to wait 14 minutes for a flatbread and soup a few days ago during an obvious lull and yesterday I placed an order and 15 minutes after my text notification went off saying it was ready I had to ask an employee if my food was done. It wasn’t and wouldn’t be because they ran out.

I really like Panera Bread every time I go there they have good custmer service which is a must. I like the food, also when I didn't like something they took it back right away and made me something I was happy about; so bounes stars for them. I also really love the choclate coffee shake thing they have it is the best.