Mcdonald's

Good morning ... Last night I stopped by the restaurant at approximately 8:45 pm. At that precise moment that I am in the car service waiting for my order to be taken and on several occasions I asked the employee who attended me when I would take my order, I asked her three times since I realized that I was not taking the order and the employee told me that it was closed, something that was not true because she took orders on the other screen since there are two in each restaurant. I decide to go through the direct window since the order was not taken and I had been waiting for more than 25 minutes for my order to be taken. When I got to the window the young woman who attended me told me on several occasions that she would not take my order, first she told me that on three occasions she told me that I had to keep waiting and told her that it was snowing and she had already been waiting for more than 20 minutes. At that moment he comes back and tells me at the window that it is closed, something that was not like that because they were still serving customers and it was not yet closing time. In the end, as I asked her supervisor to call me, she told me that she did not have it and I even asked her for her name and she did not want to give me something that is part of the company's policy. Apparently inside the restaurant at that time there was a Rochester police officer who the employee sent to move my car I told the officer that I would not do it until I gave my service or called a supervisor which was never done, Anyway, the employee at the end tells me that she would not take my order if I went back in line or just went to eat at another restaurant. P.S. I worked for many years with their competition and I know a lot about how the client should be treated at all times because it is the first thing that the company trains you on how to handle a client. Anyway, I do not believe that this employee is qualified to do this work at that time since one of her complaints while she was debating with me instead of taking my order, several times she complained of being very busy and being alone, details that in the end to the client That should not be manifested to him because work is work and it has to be done as long as it is in the work standards without violating the rights of the employee. I hope you take action on the matter and I will personally be following up with your Human Resources representatives of the company. Time of the incident 8:40 to 9:11.