Pizza Hut - Rochester - Photo album

I have had it up to here with poor customer service. I ordered an original stuffed crust pizza for carry out. When I went to eat my favorite part, the crust, the cheese was orange. Thinking that Jim (James) gave me the wrong order, I called only to be told that corporate sent the wrong cheese.

Wow a year later still they dont answer their phone. Order online and didnt get my pizza!!!! don't know why I keep going back to the Ridge Road location, they are almost always rude. Hardly ever pick up the phone, i've been to the call center many times and it's frustrating. The last time they deliv

ordered 3 times from this place on-line - I like thin & crispy crust, my husband likes thick crust and orders pan. 2 out of 3 times, we got the exact same thick crust which certainly isn't thin and crispy and doesn't appear to be pan, either. Tried to call twice to complain, phone was never answer

The WORST pizza hut. Every time I order from here it's nothing but problems. They don't answer the phone, the shift manager (big older guy with grey hair) is a liar and completely rude, he literally yelled at me tonight. He's lied twice about being out of dough, TWICE, as in 2 separate occasion

Tried ordering earlier, they failed to pick up after 7 or 8 times. Terrible delivery service, horrible quality. My mother makes better pizza than them.

I wish you could give a store NO stars. I ordered 2 big dippers box sets. Here's how my experience went at the location on West Ridge Road. The confirmation email said my food would be delivered at 905pm. It finally arrived at 915pm. Not only was it 10 minutes late, but the delivery driver, Shawn wa

I sat outside of my house for over an hour and the food never showed up. When I called to ask what was going on, they told me that they showed up and nobody came to the door. I would have bought the excuse if I wasn't ten feet from my door the whole time. The person I spoke to took a defensive tone

We ordered 2 med pizza and a 2 liter Pepsi. One pizza had like 6 slices of onions on 4 of the 7 slices. We didn't say anything because we were hungry. I would say next time I want onions over the whole pizza.