Reviews of Dunkin'

Terrible services, yesterday I ordered some items, they handled the wrong item, too late I found after driving away. Today...I ordered a sandwich and after waiting for 16 minutes line in the drive-thru she said that I won't get the item because the food prep person is on break, no sorry, no apologies, careless. I went inside the store asking for the manager, no manager onsite, there were 5 people working there and none can make a sandwich???? Is that real???, one of the girls was very rude and unprofessional, so I left and will probably never come back to this place, so sad because we were repeating customers. I noticed that this place changes employees very often, nothing to do with covid19, it's an old situation and management is terrible, they don't work as a team, bad vibe inside the store. I will be escalating this to franchise level.