Dairy Queen

I’m not sure why I was being ignored for 8+ minutes but it was very rude. I was in the pickup order line, nobody greeted or even looked at me. Every person who came in after me was helped and left before I finally asked about my order… it was in the freezer and had been put in there before I arrived. Why wouldn’t I be greeted?? Is it because I had ordered ahead? Please help me understand why the employees are so rude.

After growing up with the original Dairy Queen at the corner of this parking lot. It’s kinda of a shame they replaced it with this one The ice cream just doesn’t taste as good. On my last visit I believe the girl was new ( mostly because she had to keep asking how to make a blizzard ) she needs a lot more practice. It was more of a milkshake than a Blizzard And I was asked to donate for a chance to win a gift basket never gave me the slip to fill out. ( how can I win ? ). Won’t be back. I’m just going to Sonics from now on

I have been going to this location since my parents brought me there as a baby in 1985. Now I have kids myself and have been taking my kids there somewhat regularly. My wife ordered a Reese's Blizzard birthday cake for me with chocolate frosting and ice cream instead of vanilla. The top layer is supposed to be a Reese's Peanut Butter Cup Blizzard. This layer was 99% plain soft serve chocolate ice cream. The middle layer is supposed to be a cookie crunch with fudge. The cookie crunch was there but there was no fudge at all. I was pretty disappointed that my Blizzard cake didn't have Blizzard in it. My wife called the same evening to report how the cake was made incorrectly. The manager who took the call understood and offered to remake the cake and asked my wife to send a few pictures. That was very nice as my wife didnt ask for a remade cake. My wife sent a few pictures. These pictures clearly showed that the ice cream had no pieces in it and that the fudge was missing. This morning, Alan called and told me that the picture clearly had plenty of Reese's Peanut Butter cups in it and that the fudge layer was clearly there. I offered to bring the cake in for a proper dissection. He said that he will review the security cam footage of the employee who prepared the cake and get back to me. When he called back, Alan said that the employee placed enough of the Reese's peanut butter cups into the ice cream. I told him that me, my wife, and my two sons all could not taste or find any of this when we ate some last night. I offered to bring the cake in so he can look at it. He said that even if I am right that there will be nothing done to rectify the situation as the security cam footage exhonerates his staff. This meant that the promise from the manager to remake the cake got revoked. He was stern and rude. All I know is that this Blizzard cake did NOT have Blizzard ice cream. I have eaten Blizzards all throughout my entire life and I know what a Blizzard is-- and from this same location. This experience has caused this location to lose a life long customer of me and my family. I guess we will be eating Cold Stone more often now... please review the pictures. One picture is how this cake is advertised for comparison. I was really looking forward to this special cake for my birthday. This is so unfortunate.