Panda Express

I was a little annoyed at the fact that their parking lot was filled by their employees, but decided to go anyway. Once there, they didn't have many of their usual dishes available including Teriyaki Chicken. I needed to make a call to see what my family wanted because they were out of the items on my list. Then I was ignored for several minutes, and at that point decided to leave. Horrible!

Good experience. They were generous with the meat and rice at my visit, which is always appreciated. I see a lot of other reviews comment on long wait times but we were served extremely fast, and we came in a little after 5:00, when I assume it would be pretty busy. The quality isn't bad, though not incredible either - it's quick Chinese take out.

The staff is really under trained and Panda Express Corporate really doesn't care. No matter what time you go there is a long wait for food. Then there is usually some kind of substitution. I ordered spring rolls and they substituted chicken egg rolls without asking me if it was OK. The food portions are really inconsistent. I went here for lunch a few days ago and ordered orange chicken and Chow Mein. I easily had enough for two meals. Tonight I ordered the same thing and only got six pieces of chicken and a handful of noodles. The amount of food I received tonight really wasn't worth the amount of money that I paid. They are basically just throwing food in a box and not caring. I'm really done with Panda Express.

Missing drink. Took awhile to get a hold of someone over the phone but apparently they don't do refund for bottled drinks even though I never received it at the first place. It's understandable that it may be store policy but the way it was handled was quite disappointing. The options were 1 I drive all the way back to the store and 'pick up' the drink or 2 they put store credit under my name and use it next time I visit. Problems with those options are 1 it's going to cost me more for gas to drive to and back from the store than the cost of drink 2 I'm not going to remember store credit and somehow I doubt that the cashier (whoever that may be, if I even go back again) will know or remember it even if I was to tell them. This wasn't the first time that my order got messed up, but it sure was the first time I contacted the store about it and honestly, it was disappointing.

Went to panda today December 2, 2021 at store number 1491. I ordered the plate with chow mein and double orange chicken due, due to the fact that they didn’t have anything else that I requested. I also ordered a Eggroll. I give the young lady a older $20 bill. After five minutes, another young lady comes to the window and explained, they could not take the 20, because register won’t except it. I took back the 20 give her another one. Five minutes later they come and give me food and I’m like that order looks way too big to be mine. so I open the bag and there’s an orange chicken bowl as well as a plate of orange chicken and chow lien. they only put one scoop of orange chicken into this plate. There was no egg roll. I gave the food back to the young lady saying I’m sorry I think this is the wrong order. I ordered the orange chicken and the chow mein plate, as well as an eggroll. this isn’t in my order. The young lady remove the orange chicken bowl and handed me back the bag and I looked at it and told her no this is not correct. I ordered the orange chicken and chow mein plate That comes with two entrées and a side this is only one helping of Orange chicken. The 2nd young lady stated that is correct and that she’s sorry At this point I just wanted to go home and asked for a refund for my food and I was informed they don’t fo refund.I asked, I haven’t left your window so why can’t you give me a refund? I was told I am not authorize. I asked to speak to a manager the 2nd young lady who originally told me my moneys to old, Came to the window and I once again said take the food I just wanna refund. Once again I was told that there is nothing they can do they don’t have the authority to give a refund and I said fine let me speak to someone who has the authority and she goes there’s no manager working today. She stated I can remake your food if you want. I would just like to have my cash and I’ll go on my way. Yeah you’ll have to come back tomorrow to get that. I asked, if she would at least put on the receipt, refund needed and circle the amount. She wrote on it refunded needed, circled the amount and handed me the receipt. Guess I’m going back tomorrow to get the refund!!! Oh before I end this. This isn’t the girls fault! This issue falls on the laps of management and the corporation that allows their employees to do a job without having all the tools at hand. PANDA DO BETTER BY YOUR EMPLOYEES.

I really like going to this location since they don't jip you on entree meat. I hate going into a Panda Express and have them give you like literally four or five small pieces of chicken on a bowl. In my opinion the meat should completely cover the top of the rice or the chow mein to where you can't see it. All too frequently I have been to other locations and it will be just a 3 inch wide area in the center of the rice with a few pieces of chicken in it and they expect you to pay full price for that. This location as well as the Ellison location gives you an excellent amount of meat for what you're paying. Make your money on repeat business not on skimping. All you other Panda Express locations start taking notes on the Unser and Southern location if you care about your customers.

I went through the drive thru and they took about 20 minutes to give me my order. I ordered a plate. It should come with two sides and the rice or chow Mein. When I got home only the chow mein was in my plate. I tried calling and calling to report what they did and get a refund cause trust me it ain’t cheap. They don’t answer their phone. You would think since they took forever to give me my food it would be fresh and warm. Nope it was cold and old. It’s horrible that no one at any restaurant can get an order right nowadays. Never going there again. Believe me I’m going in person to get my money back.