Courtney Brown
Came through the drive thru and they had me pull forward because said they were making my food “fresh” I sat out in the parking lot for over 15 minutes until I finally went inside to find my food. They had forgot about me. Awesome, I was late to work at this point and really defeated the drive thru purpose. I eat my “fresh” food i had ordered the fettuccine Alfredo with broccoli. My noodles were gummy, chewy, and cold while my broccoli was brown. I threw it all in the trash. I tried calling the store to fix the issue but nobody would answer my call after trying to call 3 different times. I left a voicemail asking a manager to return my call. A call was never returned after my experience I’m not surprised. I’ll never return to this location which is sad because I frequent it often but there’s too many other options to throw my money away.
Lacy B
Let me start off by saying that I understand that there is a staff shortage… EVERYWHERE. When we arrived there was 1 person taking orders and 1 person in line in front of us, no one behind us waiting to order. The manager *barked at the team member at the counter “don’t take any more orders until you get the food out!” We were never acknowledged, welcomed or told it would be a few minutes. We waited for 20 minutes, the employee at the counter continued to deliver food that was fresh in the window every time she came back and ignored us completely… we eventually left without eating. Very sad that even though we were polite in giving them grace we were ignored. Would not recommend and will not be back.
Martha Helderman
I had the Angus Beef Macaroni and Cheese and Pepperoni Pizza Bread Sticks. It tasted great.
Kai West
Usually amazing place! One of my favorite restaurants. Great to dine-in and fast drive-thru, but… I went a couple of days ago to order food and we went through the drive-thru. They told us “give us a minute.” Alright, that’s okay. We waited a minute… and then a few more… and some more… and some more… until we were sitting for twenty minutes! We hadn’t even gotten the chance to place our order yet! The people behind us simply left. When we got our food, it wasn’t as warm as it could be for such a wait and there was a bit of sauce on the bag. C’mon, guys.
Rebecca Hall
All the empty tables were dirty had to clean them before we set down to eat. The girl that brought our food out to us was very slow at everything. She was standing behind the counter to busy eating a salad and at that ti.e 4 customers walked out because they couldn't get waited on . Then we go to get pop 2 of them were out they had not filled up duties such as napkins etc. My food was cold by the time I finally got it. We cleaned up other tables for other customers so they could have a place to sit and eat. Worst place I have ever ate at and very dirty . This was in Richmond Indiana
Sean Carey
The staff was great. Very quick to act with good attention to detail. This was a very nice dining experience.
Diana Sullivan
Only reason for the 3 was not enough people to clean up tables an floor. There doing check out an running to do other jobs. Over all food was great
Craig H
Fazoli's is a good place to eat. Unfortunately, like so many restaurants, their pricing has gone through the roof. The food is good.
Katie Ames
My husband and I are on a road trip that's 1200 miles one way. We have our boys 3 & 1 with us and they have been stuck in their car seats since 3:30 this morning, so they have boundless energy right now. We were looking for a quick, sit down meal and we got way more than we bargained for! My oldest cut himself and the staff was extremely attentive. We fed our family for a little more than $15, the staff was OUTSTANDING, and we got to sit in the back room where our sons could run a little and get some of that energy out. I have NEVER been treated so nicely at any restaurant ever since having small children and I was floored at how gracious, understanding and just plain sweet the entire staff was. They even carried our food out for us. We'd be regulars if we lived in this area. And the food was delicious to boot!
Anthony Rowland
The place has gone downhill since i was a kid I used to love going and always looked forward to the bread sticks went today fiance's food was chewy and only got 1 breadstick between us .... What happened to unlimited breadsticks the tables were dirty bathrooms dirty floor dirty..... What happened
Alexandria Walters
All of our meals were DRY. Not near enough sauce on them! They didn’t give us breadsticks to eat while we wait on our meals, and they barely came around with any breadsticks that are supposed to be unlimited... my son had to go up and ask for breadsticks and even then we had to wait!
Lots of tables were dirty as well! Bathrooms were disgusting. My boys’s father tried to take them to the men’s restroom and they couldn’t use it because I guess there was noodles all over the place in the restroom. Women’s toilet was overflowing and toilet paper all over the floor in the regular stall. I took my 9 year old son in the women’s (yes he’s a bit too big for that but he really had to go)
Bobby Banis
Stopped in last night and just got spaghetti with meat sauce. You would think pretty simple. It was dry, not enough sauce and somehow had a burnt spot on top of the sauce. I'm not sure how that happens. I hadn't been there in a while. I also noticed they had changed their bread sticks and they taste awful. Very disappointing.
Robert Mann
Amazing food and a great price!!!!!! five star food great breadsticks
Robert W Nuss
So much for unlimited bread sticks, we had to wait extra lomg for the baked fettuccine and got 1 bread srick between us. Then went to get more because waitresses didn't keep her promise to deliver more. We got two more with more promises not kept.
Robin Riddle
Awesome food. Service was outstanding. Highly recommend
Lisa Houck
Dirty, bought Alfredo it was more like soup and noodles chewey, pop bar was gross we will skip this one in the future
Michael Spoors
I really was excite to go as I haven't been to one since I lived in Bowling Green, KY in 2010 and was a bit disappointed! Lasagna was like eating a brick pasta was very hard, bread sticks hard too but they brought me out fresh ones which were great! It was a big let down as when I saw the sign I had to pull off the exit to stop! I also asked for a real fork they stated they were all dirty, had to eat trio with plastic silverware! One thing, the staff was very nice to me!
Jodie Anderson
Just tried to come to your restaurant and couldn’t get in the front door due to a step into the building and I am in a wheelchair and could not get in. You should make your restaurant handicap accessible!
Abigail Staples
THIS PLACE WAS DIRTY. The tables were dirty, food dried on like they hadn't been wiped down in days. Half of a breadstick that had been in a major walkway since we had sat down. The bathroom floors where scattered with paper towels and toilet paper. They didn't have lids for cups and don't get me started on the food. The pasta was burnt, BURNT and the chicken was chewy. Was given only one breadstick, when someone finally came around with more we were literally skipped over. I understand being busy but this was neglect of the dining room. I used to love coming but it's gone downhill fast.
Diana Darner
Store was very dirty, no silverware, no lids, no paper towels in the bathroom, toilet was broke. And not one time while we sat there did one person come ask us if we wanted any breadsticks! Very dissapointed!
Allyson Marie Good
I got the sampler and it look pretty decent when I received it. Cut a piece off and the bottom of my lasagna was completely burnt. Was able to get maybe 3 bites of off each breadstick because the rest was too hard to chew. We sat in the back and there was crushed noodles in the carpet and the ledge next to our booth was completely dusty. I will not be going back to this location due to the dirtiness and the brunt issues I had with my food.
Robin Woolum
Horrible food today... Ravioli was undercooked and somewhat cold... Alfredo sauce was very runny...kind of like it was watered down. Also not warm... had to wait 5 minutes before someone even came to the counter to wait on me. Told employee in dining room and she said she would tell the cook... DUH!!!!
Redah Brunk
The manager at the Richmond store goes above and beyond to make sure the customers are all taken care of.
Victoria Marie Lindsay
My food was amazing. The service was awesome and fast. They really made my night
Amber McGlothen McHenry
We couldn't even get our order placed without the lady running the cash register stopping in the middle of our order to tend to other customers. Finally, the last time she walked away in the middle of our order to tend to yet another customer, we walked out. We won't be going back!
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