Patrick George
This is our second time ordering since moving to this area. This store is the one that pops up for delivery to our house. The first time we ordered it looked like this photo, with all the toppings piled up in the middle. We thought that was why our pizza was completely RAW, even through the majority of the crust. Tonight, ingredients were piled in the middle our stuffed crust pizza, again. Tonight's pizza seemed to still be undercooked in a weird way. The bottom crust ( center where the toppings are) was less than 1/16" thick....thin. When we picked up a piece it flopped down like wet noodle, everything fell right off. The bottom looks browned, however, its not cooked. Honestly, I am new to ordering at this store and after a second chance a month or so apart it will be my last time. It's not 11 pm and we are still hungry. The girl who answered refunded it but wasn't kind, seemed more annoyed that I wasted her time and didn't even say bye when hanging up. It seems like they don't care with the simplest of tasks; making sure the crust isn't paper thin, spreading out the toppings (NO ONE WANTS EVERYTHING PILED IN THE MIDDLE), saying their name and "How can I help you?", showing any kind of care, or even saying goodbye. Papa John's is usually one of my favorite places to order quick pizza delivery, but I would steer clear of this store unless you see recent positive reviews. Raw pizza isn't cool, regardless of a refund, we just want to eat. Hopefully, these 2 times are a fluke, but we won't be giving it a third try.
Patience Moore
This is completely Garden mess! not Garden fresh!!! Then I called the store they telling me that's not the store I order from when that's the last number on my color ID the only store I call that's near The job site that's delivering until 1 AM!! Because I don't know what I'm talking about!! The only number of called to deliver food and they deliver me a mess and never went by the deliver instructions!!! Never in my life again they will always be at the bottom of my list!!
Paula Peters
AVOID THIS LOCATION AT ALL COSTS. THEY DO NOT DESERVE YOUR MONEY. We have literally never been happy with ordering from here but we keep giving them chances because we like the company as a whole. Last chance happened tonight. We have had raw pizza, 2.5 hour delivery time pizza, pizza cut into who only knows what shapes, cold pizza, wrong pizza, missing pizza, missing credit for missing pizza and rude managers. Now we just get a call after an hour that our pizza will not be ready for another hour and asking if we want to cancel OR WAIT UNTIL 1:30AM FOR ONE SINGLE PIZZA TO BE DELIVERED 5 MINUTES AWAY. WE ARE DONE. NEVER AGAIN.
Cam Conrad
I was going to write out my whole, truly absurd, experience, but it looks like all of the reviews here reflect the same basic story. Service is poor, all the way up through the rude management. It’s clear customer service is not a priority of this location.
For folks looking for a truly great pizza in the area, I recommend Cabreras on Midlothian. They offer a higher quality product and far superior service.
Stephen Wilmot-Doxey
Food always tastes good but I’ve had nothing but problems recently. Half toppings on one side but then they don’t cut it with that toppings so you end up with two pieces that are half and half. Delivery driver crushed the cup of garlic so it was all inside the box.
Devin Solomo
If I could put a 0 I would I just got off the phone with an employee there I said I order i pizza LAST NIGHT and it tasted awful like a ingredient was expired dude tells me to bring it back and he’ll give me a refund… for a pizza I ordered last night? Very rude and nasty over the phone too never ordering papa john’s again
Victoria Richmond
terrible customer service at this location. Took over an hour for our pizza to give here even though the app gave a 30 min wait time. Incorrect pizza was delivered. My husband called back explaining the pizza was cold, not thin crust, and had ranch dressing on the pizza not on the side. The man he spoke to was very rude and said "no you messed up man". I am not sure how someone ordering pizza can "mess up" so that they have to get a cold pizza. They decided to make another, this time told 30-40 min wait time. An hour and 40 mins later a delivery driver shows up again with the WRONG pizza. Terrible service, terrible delivery, just a terrible location.
M J
This location has some of the worst customer service I’ve ever ran into. They treat customers like nuisances. I’ve given them a handful of chances over the three years that I’ve lived next to them. I’ve been given stale pizza, hung up on, placed on hold for up to 30 minutes, and had food forgotten by them a couple times. Once they even delivered a half eaten pizza that I’m assuming was for the associates to eat and was grabbed by accident (I literally wish I was joking) Go elsewhere.
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