Wingstop

We usually order at this location when visiting from out of state and generally it’s okay. It’s not as great as other Wingstop’s we’ve been to around the country but it’s been the best in this area of California. Except for today. We ordered 12 mild buffalo wings with 3 lemon pepper dry rub, large side of fries with 2 drinks. The only thing that was correct about our order was the drinks and those were filled by my husband. They gave us 13 buffalo and 2 lemon pepper and even then, they placed the lemon pepper under the buffalo and they were swimming in buffalo sauce. Out of the 100s of times that we’ve ordered wings from Wing Stop, they’ve always wrapped the dry rub separately from the buffalo wings. The large fry hardly had any fries in it and they were very lightly seasoned if you can even call them seasoned at all. They are plain cold fries. And not that it’s a huge deal but definitely frustrating, they gave us all flats and no drumsticks. The drumsticks are my favorite. When my husband called, they wanted us to drive 30 minutes back to the store to show them proof. The manager had a ton of attitude and refused to do anything. This is not and never has been Wingstops policy. Stephanie needs some training on customer service and is definitely not ready for a management role. I am going to go and review all the great Wingstops we’ve been to before because they have gone above and beyond anytime an order was wrong but generally our regular Wingstops are great to begin with. This one is definitely lacking and not up to par.

I had a horrible experience. I walked in and immediately was greeted by 2 cashiers with a nasty attitude. They had a very hostile demeanor to all the customers waiting for their orders. They also had their friends in the restaurant as well; 1 cashier in particular ignored customers to chat with her friends which appeared to be under the influence of something. They then proceeded to laugh at a customer because of the way his name was pronounced; this customer had a middle eastern name. That is highly disrespectful and discriminating to sat the least. I got my order and left hastly, as I didn't want to be there any longer than I had to. I wasn't surprised when I got home and realized my order was incorrect; my wings were also undercooked as well. The staff needs to get fired.

I made an order online at 9:15pm because the wait time here is long, from previous experience. When I get into the establishment to pay for my order, the order was done wrong. I asked for wings to be well done. It said it on their ticket the cook just chose not to do it. So then they had to redo my order and when they did my wings they were dry, extra salty and burnt. Some of my fries were also cold and salty. The attitudes from the shift manager to the other employees were unprofessional. I will not be coming back to this wingstop. Their lack of customer service, my food was completely sabotaged and unenjoyable. Keep in mind I had my 7yr old daughter with me and she had to eat this food the way they served because she was hungry and it was too late to go anywhere else. I also am 7mos pregnant and very hungry. I am a dissatisfied customer.