Wendy's

Honestly - I used to work at a fast food joint and I can understand when you’re low staffed and busy but you should not give your customer a cold shoulder or silent treatment. It takes 5 seconds to repeat back an order and confirm it’s the correct order. I understand if you tell me to give you a second. My husband had to ask more than twice for the cashier to repeat back the order because we couldn’t see it on the screen fully only to be ignored. She also ended the order before we even said “that’ll be all”. She then gave us a receipt that had the wrong size drink and we asked if we were being charged for a large or a small and she just nodded at us. She didn’t let us know if she was changing the size or not.

What can I say? I haven't fully evolved past my craving for fast food. Judging from the drive thru line I had to contend with, I realize I'm hardly alone. A lthough I fell sheepish to admit how often I visited Wendy's this March, the popularity of this location proves how successful they are at pleasing the crowd. Hell, we're willing to wait for the treats coming our way. The staff is generally friendly, but mobile orders seem to be more of a challenge to fulfill here than Jack in the Box. Part of it was my fault on this particular trip because I mistakenly clicked the option to pick up my order at the counter. I stated the fact when I reached the intercom at the menu and was told that it would be ok. Upon reaching the windowI was told to pull forward to the entrance and temporally park, because my order "was waiting inside" for me. When I went inside, the counter staff asked for m the name on the order, and proceeded to tell me that I was at the wrong location. I pulled my phone out and had to point out that the address on my receipt was indeed their location. I am usually easy going and if you read my reviews, you'll see I don't ever have bad things to report, but I have to be honest with you guys. Other times, it's matching my name to the printed ticket, to avoid the potential of having my name misspelled, I use my initials. But that hasn't worked, lol.

I've been in line for twenty minutes, now I've been at the call box for about 8 minutes, no one has spoken into the box and said I'll be right with you, or made an announcement that there is a delay. I called you store number three times, busy signal each time. Is everything ok? I keep saying hello and no one answers. Update: I drove to the window and knocked, they said you are closed and there was a bolted lock on the window so it could not be open and there were about 6-8 cars still waiting. I drove back and make the announcement myself to your waiting customers who like me didn't know you were closed. An informal notice that you were closed would have gone a long way. Ther are other stores we could have gone to but we all chose this restaurant because there is something we all enjoy. But to leave your customers sitting with no mention of closure is not right to your customers.

Basically this is a fair Wendy's located in downtown Renton, the food is good like all Wendy's, they should open up more register lines during lunch as it gets crowded. This location was recently remodeled and is much nicer now.The manager on duty was attentive and doing her best to keep things moving,so points for that.

It's hard to add to an item to make it a double if you order a double does it mean a bun on top and a bun below? I thought a Dave's double was to 2 beef patties? I tried to call them but couldn't get them to answer the phone, much like the kfc on Auburn way. They can screw you over and get away with it