Jimmy John's

Freaky Slow and Freaky Bad Attitude. Placed an order using the app. One hour after the order was confirmed received by the restaurant, I called to get a status on the order. The person who answered the phone,, sounded female, and told me the sandwich was heading out the door and it would be another 20 minutes. I said words to the effect, an 1:30 minutes for a sandwich. Response "welcome to the world of short staff, sir." No acknowledgement that I had been waiting for an hour and later conversation implied I was somehow at fault because I asked if someone could have provide me with a status update. I get short staffing but tude was uncalled for. I am a customer seeking information on an order and you unload on me for asking why you are treating me in a manner that is inconsistent with your slogan/policy. Wrong answer. For the individual who is going to reply to this, here is the actual image from the app. Not me over reacting or being overly critical just sharing a bad experience.

The reason for the three stars was the customer service. The food is five stars. The staff need to be more friendly and answer customer or corporate questions better. Compared to the Renton landing Jimmy John's, I would never go there. The staff at the Renton Landing, half a star. Keep up the great work because you never know who may come in.